Patient Service Representative - Bilingual English and Spanish

Patient Services Representative (PSR) Urban Health Plan 2027

Individuals considered for this role may be invited to interview in December for our annual holiday hiring event with an anticipated start date in January 2027.  

Join Our Talent Community for Future Patient Services Representative Opportunities!

Are you interested in a career where you can make a positive impact on patients every day? We are building our 2027 talent pipeline for Patient Services Representatives and inviting qualified candidates to apply for future opportunities across our organization. As a Patient Services Representative, you will play an essential role in creating a welcoming patient experience while providing administrative and customer service support in a fast-paced healthcare environment.

THIS POSTING IS NOT FOR A CURRENT VACANCY, BUT THE EMPLOYER IS SEEKING RESUMES TO REVIEW IN THE FUTURE WHEN JOBS BECOME AVAILABLE

Typical Responsibilities:

• Greet and assist patients in a professional and friendly manner.
• Schedule appointments and reschedule no shows appointments
• Verify insurance information through managed care website.
• Register patients, assigned PCP (when applicable), check and maintain accurate demographic information, updates information as.
• Answer incoming phone calls, respond to patient inquiries and take messages for providers.
• Collect co-pays and process payments as needed.
• Maintain confidentiality and comply with HIPAA regulations.
• Helps to maintain charts and provide administrative support to the department.
• Collaborate with providers and clinical staff to ensure excellent patient care.

Preferred Qualifications:

• High school diploma or GED required.
• 1 year of experience in clerical/administrative functions required: medical office, or healthcare ideally.
• Must have strong communication and interpersonal skills.
• Ability to thrive in a fast-paced environment.  
• Excellent organizational and multitasking abilities.
• Proficiency with computers and electronic medical records is a plus.
• Bilingual English/Spanish required 

Starting Compensation: 

$19.50 per hour based on 40 hours per week ($40,560 annualized). 

Schedule Requirements

This is an on-site position for any of our health center locations. Candidates must have flexibility to work a 5-day during the week, which may include:

• Monday through Friday, 8:00 AM - 5:00 PM and  9:00 AM - 6:00 PM.
• Monday through Friday  8:00 AM - 5:00 PM and  9:00 AM - 6:00 PM with rotating Saturdays (8am to 5pm).  When scheduled to work a Saturday, employees will receive a day off during the week.

Schedules vary based on business and operational needs. Rotating Saturday schedules are provided in advance to support planning.

By applying, you'll be considered for upcoming Patient Services Representative openings throughout 2026. If your qualifications align with future opportunities, a member of our recruitment team will contact you to discuss available positions

Why Join Urban Health Plan (Community Health Center)?

At Urban Health Plan (UHP) our mission is to continuously improve the health of communities and the quality of life of the people we serve by providing affordable, comprehensive, quality, primary and specialty health care and by assuring the performance and advancement of innovative best practices. At UHP, our commitment to provide patient-centered, holistic, quality health care is part of a tradition started by our founder, Dr. Richard Izquierdo, more than 50 years ago. That tradition continues today by promoting excellence in everything that we do.  

Apply today to be considered for future Patient Services Representative opportunities in 2027!