JOB SUMMARY
This position will assist in enrolling qualified patients in various health programs, including Medi-Cal, HMOs, Medi-Medi, My Health LA (MHLA), Child Health and Disability Prevention Program (CHDP), Primary Care Physician (PCP), Covered CA, and Cal Kids.
ESSENTIAL RESPONSIBILITIES
- Provide essential membership services to enrolled patients.
- Recruit new patients, completing necessary paperwork for enrollments.
- Support ongoing patient communications and follow-up.
- Support the healthcare team to enhance customer service.
- Ensure compliance with regulatory requirements and organizational standards.
- Conduct outreach to patients by phone, in-person, or through community events to connect patients with appropriate healthcare services.
- Track outreach metrics, prepare reports, and recommend improvements to increase patient participation and service utilization.
- Assist with health screenings and patient education, within scope of practice and organizational policy.
- Perform other duties as assigned.
KNOWLEDGE / SKILLS / ABILITIES
- Knowledge of customer service best practices.
- High level of professionalism, customer service, and interpersonal skills.
- Knowledge of staffing support.
- Strong computer skills in Microsoft Office.
- Ability to communicate in an articulate, professional manner while maintaining a necessary degree of confidentiality.
- Ability to work independently, meet deadlines, and multi-task while maintaining quality standards.
- Ability to work in culturally and racially diverse populations and in lower socio-economic conditions.
- Ability to pleasantly and effectively represent the organization.
- Ability to conduct presentations, tabling at events, and speaking with individuals or groups in community settings.