Patient Service Coordinator

Duties outside of reception and patient services include, but are not limited to: medical records, procedure estimates, chart development and preparation, working with physician’s offices to obtain required documentation for procedures, and records database management. A diverse workforce, combined with an inclusive culture, makes USPI stronger and better able to meet the needs of our diverse patient and physician population.

USPI Hyde Park Surgery Center, is seeking a motivated Patient Service Coordinator to join our team. We have 3 OR rooms. We perform outpatient surgical procedures in ENT, Orthopedic, Pain Management, Spine. Position requires weekdays only -- no holidays, weekends, or call. Some early mornings and later evenings may be required; schedule subject to change based on surgical schedule and flow of the day.

Please note the schedule for this position has fluctuating hours depending on surgery schedule, with an arrival time as early as 4:15am-5:30am and some days may require 12 hours shifts

Job Description: The Patient Service Coordinator will interact with patients and their families, doctors, fellow employees and vendors. This is a fast-paced environment that is driven to reach the highest quality, performance and patient satisfaction outcomes. This is a full-time position but requires flexibility in the day-to-day schedule. The Patient Services Coordinator opens the facility on surgery days, so the majority of the shifts will start early morning. With the fluid and seasonal surgical schedule, shift hours and requirements will vary. We are a small facility, where everyone works together to achieve the common goal. Duties outside of reception and patient services include, but are not limited to: medical records, procedure estimates, chart development and preparation, working with physician’s offices to obtain required documentation for procedures, and records database management.

What We Offer
As an organization, one way we care for our communities and each other is by providing a comprehensive benefits package that includes the following, subject to employment status:

• Medical, dental, vision, and prescription coverage
• Life and AD&D coverage
• Availability of short- and long-term disability
• Flexible financial benefits including FSAs and HSAs
• 401(k) and access to retirement planning
• Paid holidays and vacation

Who We Are
At USPI, we create relationships that create better care. We partner with physicians and healthcare systems to provide first-class ambulatory solutions throughout the United States. We are committed to providing surgical services in the most efficient and clinically excellent manner.

USPI is committed to, and proud of our inclusive culture. An inclusive culture, in our view, is respectful of differences and nurtures and supports the contributions of each individual, while also embracing and leveraging diversity. A diverse workforce, combined with an inclusive culture, makes USPI stronger and better able to meet the needs of our diverse patient and physician population.

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Required Skills

Qualifications:

• High school diploma or GED
• Minimum 2-3 years of hospital or medical office experience.
• Knowledge of The Joint Commission Standards
• Ability to use time wisely in preparing work areas to meet high-paced demand.
• Show a genuine desire to work and improve the center as a whole.
• Must be detail oriented.
• Must be able to communicate verbally and non-verbally in a professional manner.
• Must be able to adhere to hospital financial and admitting policies.
• Ability to promote positive relationships with patients and staff.
• Must know insurance verification and collection processes.
• Must have problem solving and decision-making skills.
• Professional appearance.
• Must demonstrate excellent phone etiquette and exceptional customer service skills.

Required Experience