We are seeking a detail-oriented and customer-focused professional to support appointment coordination and patient communication in a fast-paced healthcare environment. In this role, you will help ensure that patients receive timely access to care while maintaining accurate scheduling records and delivering a positive service experience.
Responsibilities
- Schedule, reschedule, and confirm patient appointments across one or more clinical providers or departments.
- Answer incoming and outgoing calls and respond to scheduling requests in a courteous and professional manner.
- Collect and verify patient information to ensure accurate records and appointment details.
- Document calls in appropriate software with accurate coding
- Coordinate with clinical and administrative teams to support smooth patient flow and appointment availability.
- Communicate appointment instructions, preparation details, and follow-up information as needed.
- Maintain confidentiality and handle sensitive patient information in accordance with applicable policies and regulations.
- Monitor schedules for openings, cancellations, and conflicts, and make appropriate updates.
- Assist with reminders, referrals, and other administrative tasks related to patient access and scheduling.
- Other tasks as assigned.
Qualifications
- High school diploma or equivalent required; additional education or training in healthcare administration is a plus.
- Previous experience in scheduling, customer service, medical office support, or a related administrative role preferred.
- Strong communication skills with the ability to interact professionally with patients, families, and team members.
- Excellent attention to detail and organizational skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Comfort using scheduling systems, electronic records, and standard office software.
- Understanding of confidentiality practices and a commitment to maintaining patient privacy.
Preferred Attributes
- Positive, patient-centered approach to service.
- Strong problem-solving skills and the ability to adapt to changing schedules.
- Reliability, professionalism, and a collaborative mindset.
What We Offer
- Competitive Pay
- Medical, Eye and Dental Insurance Offered
- 401K
- A supportive and team-oriented work environment.
- Opportunities to contribute to a meaningful patient experience.
- Training and development resources to support success in the role.
If you are organized, communicative, and committed to delivering excellent service, we encourage you to apply.