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Patient Responsibility Coordinator

Ultimate Staffing Services

Roseville, Minnesota

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JOB DETAILS
SALARY
$58,000–$65,000
SKILLS
Analysis Skills, Communication Skills, Compensation and Benefits, Consulting, Corporate Policies, County Ordinances, Cross-Functional, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer/Client Research, Documentation, Durable Medical Equipment, English Language, Funding, HIPAA (Health Insurance Portability and Accountability Act), Health Insurance, Health Plan, Healthcare, Healthcare Administration, Healthcare Customer Service, Healthcare Providers, Home Care, Insurance, Maintain Compliance, Medicaid, Medicare, Microsoft Office, Multilingual, Multitasking, Organizational Skills, Patient Education, Performance Metrics, Problem Solving Skills, Process Improvement, Regulations, Reimbursement, Retirement Plan, Salesforce.com, Short Messaging Service (SMS), Spanish Language, State Laws and Regulations
LOCATION
Roseville, Minnesota
POSTED
12 days ago

Patient Responsibility Coordinator

Hybrid after contract | $58,000 - $65,000 | Full-Time (Contract-to-Hire)

Make an Impact in Healthcare Support & Benefits Navigation

We are seeking a Patient Responsibility Coordinator to join a fast-paced, mission-driven healthcare services team. This role is ideal for professionals who thrive in customer-facing healthcare environments, enjoy educating patients and providers, and have a strong understanding of medical insurance, benefits, and reimbursement processes.

This is not a collections role-you'll serve as a trusted resource, helping patients and providers understand coverage, out-of-pocket costs, and available financial options.

Key Responsibilities

  • Serve as a primary contact for patients, caregivers, and healthcare providers
  • Explain insurance coverage, patient responsibility, and benefits details clearly and accurately
  • Provide financial guidance and support options aligned with company policies
  • Manage high-volume communication across phone, email, SMS, and chat channels
  • Analyze and interpret insurance data, eligibility, and benefit structures
  • Maintain detailed and compliant documentation in CRM systems (Salesforce)
  • Track and report on KPIs, performance metrics, and customer experience data
  • Ensure compliance with HIPAA, PHI, and healthcare regulatory standards
  • Collaborate cross-functionally with revenue cycle, funding, and operations teams
  • Identify opportunities for process improvement and workflow optimization

Qualifications

  • 2+ years of experience in:
    • Healthcare customer service
    • Patient support / patient access
    • Insurance verification / benefits coordination
  • Strong knowledge of:
    • Medical insurance plans (commercial, Medicare, Medicaid)
    • Benefits administration and reimbursement processes
    • Patient responsibility / out-of-pocket calculations
  • Experience with Durable Medical Equipment (DME), home health, or medical funding strongly preferred
  • Proficiency in CRM systems (Salesforce preferred) and Microsoft Office Suite
  • Bilingual Spanish/English highly desired
  • Excellent communication, problem-solving, and analytical skills
  • Ability to multitask in a high-volume, data-driven environment

Schedule & Work Environment

  • Monday - Friday | 8:00 AM - 4:30 PM (CST)
  • Onsite during training/contract period
  • Transition to hybrid work model after contract:
    • 3 days remote / 2 days onsite

Compensation & Benefits

During Contract Period:

  • Medical, dental, vision coverage
  • Life insurance & disability options
  • Paid sick/safe time
  • Supplemental coverage (accident, critical illness)

Upon Conversion:

  • Highly competitive healthcare coverage (employer-paid majority of premiums)
  • Extensive paid time off package (PTO + holidays + personal days)
  • Performance bonuses & profit-sharing opportunities
  • Retirement plan with employer contribution + ownership opportunities
  • Lifestyle spending account (wellness & personal use)
  • Tuition reimbursement & student loan assistance
  • Cell phone & internet reimbursement

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.

About the Company

U

Ultimate Staffing Services