| Location | Los Angeles, CA |
| Salary | $53,054.16–$56,011.68 Per Year |
PATIENT RESOURCES WORKER
Salary
$53,054.16 - $56,011.68 Annually
Location
Los Angeles County, CA
Job Type
Full time
Job Number
PH9192B
Department
PUBLIC HEALTH
Opening Date
09/03/2026
Closing Date
Continuous
Position/Program Information
EXAM NUMBER
PH9192B
FIRST DAY OF FILING:
We welcome applications from anyone!
TYPE OF RECRUITMENT:
The application filing period will begin on Tuesday, September 8, 2026, at 8:30 a.m. (PT) - Continuous.
We will keep accepting applications until the position is filled. The application window may close unexpectedly once we have enough qualified candidates.
WHY WORK FOR US?
We offer one of the strongest public-sector benefits packages in the country, including diverse healthcare choices, and strong retirement plans. To learn more about the outstanding benefits offered by Los Angeles County, please visit us here: https://hr.lacounty.gov/benefits/
ABOUT THIS POSITION:
We are pursuing qualified candidates to fill the Patient Resources Worker position within the Department of Public Health. This position identifies patients financial resources to pay for medical and/or mental health care and services; and assists patients in making assignments for medical benefits, and completes standardized billing forms based upon data acquired.
For more information about the classification standards for this position, please visit the following link: Patient Resources Worker
Essential Job Functions
What will I do as a Patient Resources Worker?
Interviews patients or their relatives and/or representatives to obtain identifying information, financial and other eligibility data; determines the patients potential eligibility to enroll in specific health care programs based upon diagnosis, available medical information, type of medical/clinical services, and residency status; enters and accesses data by utilizing various local and web-based information systems and databases to determine a patients financial eligibility.
Evaluates financial data and resources to determine the patients ability to reimburse the County for health care services consistent with department policy; completes or assists the patient in the completion of benefits forms for third party resources; contacts private insurance companies to verify coverage and to obtain authorization for services; verifies existing governmental coverage for health care services, and screens for the patients potential eligibility to receive Medi-Cal or other no-cost/low-cost programs.
Communicates with patients, responsible relatives and/or representatives, attorneys, employers, agencies and insurance companies to explain County policies and to obtain, verify, or clarify information required to complete standardized billing forms. Computes plans of payment for patients whose medical share of cost has already been established.
Completes required federal, State, and County forms for patients during emergency room visits, upon admission, and during outpatient clinic visits.
Refers patients without existing financial resources or with complex financial eligibility issues to a Patient Financial Services Worker or facility staff member.
Initiates and/or processes applications for a variety of reduced no-cost/low cost programs, such as ATP and UMDAP.
Patient Access
Greets and registers patients in person or over the phone. Obtains demographics, preferred pharmacy, emergency contact and insurance information. Enrolls patient using electronic system. Provides forms to patients and completes paperwork for requested services. Determines when language interpretation is needed. Orients patients to health services by providing direction to appropriate locations for services.
Initiates and/or processes applications for a variety of reduced no-cost/low-cost programs, such as ATP and UMDAP.
Verifies coverage and empanelment prior to scheduling. Identifies when authorization and/or letter of agreement may be needed. Identifies discrepancies in assignment and empanelment and appropriately refers complex cases to Patient Relations Representatives.
Schedules patient visits by determining the appropriate providers and programs for patients. Ensures timely access to services by actively monitoring and coordinating multiple provider schedules and maintaining appointment templates for clinic providers.
Re-verifies eligibility in the month of the appointment to financially clear patients for appointments, conducts patient outreach by phone and/or mail, explains coverage options, refers the patient to member services as needed, and cancels appointments. Checks-in patient for appointment to explain payment options, obtains signatures, collects fees, and keeps records of insurance and patient identification.
Performs other related duties, as necessary.
Requirements
REQUIREMENTS TO QUALIFY:
OPTION I: Two (2) years of experience interviewing the public to initiate or complete applications for financial assistance, credit, insurance, medical, mental health, hospital services, social security, or workers compensation.
OPTION II: Three (3) years of clerical experience, two (2) years of which must have involved public contact associated with the financial screening and/or registration of patients or claims billing and collection for hospital or medical services.
OPTION III: Two (2) years of experience involving public contact in the investigation and collection of accounts receivable.
OPTION IV: Completion of sixty (60) semester units or ninety (90) quarter units*.
OPTION V: Two (2) years of experience in a health care setting with responsibility for performing patient access related work in the Emergency Department, Urgent Care or other walk-in registration, admitting, financial screening and eligibility verification, and scheduling area.
LICENSE:
A valid California Class C Driver License or the ability to use an alternative method of transportation when needed to carry out job-related essential functions.
PHYSICAL CLASS:
II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.
SPECIAL REQUIREMENT INFORMATION:
DESIRABLE QUALIFICATION:
Credit will be given to applicants who possess the following desirable qualification:
Additional Information
EXAMINATION CONTENT:
This assessment type will evaluate the experience you list on a questionnaire and assign a score based on a standardized scoring system.
This part of the assessment is worth 100% of your total score and assesses: Requirements and Desirable Qualification.
Applicants must receive a passing score of 70% or higher on the assessment to be added to the Eligible List.
Passing this examination and being added to the Eligible List does not guarantee an offer of employment.
ELIGIBILITY INFORMATION:
Applicants who passed the assessment(s) are placed on a list in the order of their score group for a period of twelve (12) months. Applications will be processed as they are received and added to the list accordingly. We will use this list to fill vacancies in the Department of Public Health as they occur.
AVAILABLE SHIFT:
Any shift, including evenings, nights, weekends and holidays.
APPLICATION AND FILING INFORMATION:
HOW TO APPLY:
We only accept applications filed online. Applications submitted by U.S. mail, fax, or in person are not accepted. Apply online by clicking on the "Apply" green button at the top right of this posting. This website can also be used to get application status updates.
Please fill out the application completely. Provide relevant job experience including employers name and address, job title, beginning and ending dates, number of hours worked per week, and description of work performed.
We may verify information included in the application at any point during the examination and hiring process, including after an appointment has been made. Falsification of information could result in refusal of application or rescission of appointment. Copying verbiage from the Requirements or class specification as your work experience will not be sufficient to demonstrate meeting the requirements. Doing so may result in an incomplete application and may lead to disqualification.
COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES:
For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. Check the website for updated information at https://lacountylibrary.org.
SOCIAL SECURITY NUMBER:
Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.
DO NOT SHARE USER ID AND PASSWORD:
All applicants must file their application online using their OWN user ID and password. Using a family member or friends user ID and password may erase a candidates original application record.
ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI):
The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. We are committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the in equalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.
Department Contact Name: DPH Examinations and Recruitment Unit
Department Contact Phone: (213) 684-8726
Department Contact E-mail: HRExams@ph.lacounty.gov
Examination Number: PH9192B
California Relay Services Phone: (800) 735-2922
ADA Coordinator Phone: (844) 914-1006
Teletype Phone: (800) 899-4099
Alternate Teletype Phone: (800) 897-0077
COUNTY OF LOS ANGELES
Employment Information
Any language contained in the job posting supersedes any language contained below.
This document is intended to provide general information about the recruitment process of the County of Los Angeles. Applicants with questions about a specific job posting should contact the exam analyst listed on the posting.
Equal Employment Opportunity/Non-Discrimination Statement:
The County of Los Angeles is an Equal Employment Opportunity Employer and is committed to non-discrimination in the County workforce, regardless of age (40 and over); ancestry; color; ethnicity; religious creed; protected family or medical leave status; disability; marital status; medical condition; genetic information; military and veteran status; national origin; race ; sex; gender; sexual orientation; or any other characteristic protected by State or federal law. For more information, please visit: https://employee.hr.lacounty.gov/eeo-programs/.
Testing Accommodations for Applicants:
The County of Los Angeles complies with all federal and state disability laws and makes reasonable accommodations for qualified applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application process, please contact the testing accommodation coordinator listed on the job posting. Hearing impaired applicants with telephone teletype equipment may leave messages by calling the teletype phone number on the job posting. For more information on accommodations, please visit: https://hr.lacounty.gov/accessibility/.
Fair Chance:
The County of Los Angeles is a Fair Chance employer. Except as otherwise permissible under applicable laws, you will not be asked to provide information about conviction history unless you receive a conditional offer of employment. The County will make an individualized assessment of whether your conviction history has a direct and adverse relationship with the specific duties of the job, and will also consider potential mitigating factors, which may include, but is not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Qualified applicants with arrest or conviction records will be considered for employment in accordance with County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).
Employment Eligibility:
Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States.
Career PathFinder:
Resources to help current and prospective employees plan a career with Los Angeles County are available. To explore career paths to and from nearly all job titles, please visit our interactive Career PathFinder application at http://career-pathfinder.hr.lacounty.gov.
Veteran's Credit:
Pursuant to the County Charter and County policy, in all open competitive examinations (i.e., examinations open to everyone), the County of Los Angeles will add a credit of 10 percent of the total credits specified for such examination to the final passing score of an honorably discharged veteran, as well as the spouse of a deceased or disabled veteran, who served in the Armed Forces of the United States under specific conditions.
For more information on veteran's credit, please visit: https://file.lacounty.gov/SDSInter/dhr/205102_PPG_115.pdf
Revised September 2025
For detailed information, please click here
01
Many important notifications will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add hrexams@ph.lacounty.gov and info@governmentjobs.com to your email address book and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. Applicants have the ability to opt out of emails from Los Angeles County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices. It is the applicants responsibility to take the above steps to view correspondence. Los Angeles County will not consider claims of not viewing or receiving notifications to be a valid reason for a late test administration or rescheduling of an exam component.
02
The information you provide on this supplemental questionnaire will be evaluated and used to determine your eligibility to participate in the next phase of the examination process. Please do not copy and paste all your duties in the application under the Work Experience section, from your resume, and/or from the Class Specification(s). In doing so, your application will be dispositioned as incomplete and will be REJECTED or not awarded points.CHECK YOUR ANSWERS CAREFULLY. Any mistakes you make and/or any incomplete responses you provide in completing these questions will be used to disqualify your application even if you possess the qualifying experience or education.
Be specific as possible and include all information requested. Comments such as "see resume or application" will not be considered as a response.
All information is subject to verification at any time in the examination and hiring process. Falsification of any information may result in disqualification or dismissal.
03
REQUIREMENTS TO QUALIFY - OPTION I:
Please describe in detail your experience interviewing the public to initiate or complete applications for financial assistance, credit, insurance, medical, mental health, hospital services, social security, or workers compensation
If you do not have experience please indicate "Not Applicable".
NOTE: For each experience please indicate the following information:
a) Employers Name and Address
b) Position/Title held
c) Employment Period: From (MM/YYYY) To (MM/YYYY)
d) Hours Worked per Week
e) Describe experience/responsibilities in detail.
You will not receive credit for your response if you have missing requested information.
Comments such as "see resume or application" will not be considered a response.
04
REQUIREMENTS TO QUALIFY - OPTION II:
Please describe in detail your clerical experience.
If you do not have experience please indicate "Not Applicable".
NOTE: For each experience please indicate the following information:
a) Employers Name and Address
b) Position/Title held
c) Employment Period: From (MM/YYYY) To (MM/YYYY)
d) Hours Worked per Week
e) Describe experience/responsibilities in detail.
You will not receive credit for your response if you have missing requested information.
Comments such as "see resume or application" will not be considered a response.
05
REQUIREMENTS TO QUALIFY - OPTION II:
Based on the clerical experience above in Supplemental Question #4, please describe in detail your clerical experience involving public contact associated with the financial screening and/or registration of patients or claims billing and collection for hospital or medical services.
If you do not have experience please indicate "Not Applicable".
NOTE: For each experience please indicate the following information:
a) Employers Name and Address
b) Position/Title held
c) Employment Period: From (MM/YYYY) To (MM/YYYY)
d) Hours Worked per Week
e) Describe experience/responsibilities in detail.
You will not receive credit for your response if you have missing requested information.
Comments such as "see resume or application" will not be considered a response.
06
REQUIREMENTS TO QUALIFY - OPTION III:
Please describe in detail your experience involving public contact in the investigation and collection of accounts receivable.
If you do not have experience please indicate "Not Applicable".
NOTE: For each experience please indicate the following information:
a) Employers Name and Address
b) Position/Title held
c) Employment Period: From (MM/YYYY) To (MM/YYYY)
d) Hours Worked per Week
e) Describe experience/responsibilities in detail.
You will not receive credit for your response if you have missing requested information.
Comments such as "see resume or application" will not be considered a response.
07
REQUIREMENTS TO QUALIFY - OPTION IV
Do you have completion of sixty (60) semester units or ninety (90) quarter units* earned in an accredited college or university?
Official Transcript is defined as a transcript that bears the college seal and states "official and/or copy" issued by the schools registrar office. A printout of the transcript from the schools website is NOT considered official and will not be accepted and may result in your application being incomplete and rejected.
We do not accept password-protected documents. Ensure documents are unlocked before attaching to your application or sending to the exam analyst.
08
REQUIREMENTS TO QUALIFY - OPTION V:
Please describe in detail your experience in a health care setting with responsibility for performing patient access related work in the Emergency Department, Urgent Care or other walk-in registration, admitting, financial screening and eligibility verification, and scheduling area.
If you do not have experience please indicate "Not Applicable".
NOTE: For each experience please indicate the following information:
a) Employers Name and Address
b) Position/Title held
c) Employment Period: From (MM/YYYY) To (MM/YYYY)
d) Hours Worked per Week
e) Describe experience/responsibilities in detail.
You will not receive credit for your response if you have missing requested information.
Comments such as "see resume or application" will not be considered a response.
09
DESIRABLE QUALIFICATION:
Please describe in detail your customer service experience working with the public.
If you do not have experience please indicate "Not Applicable".
NOTE: For each experience please indicate the following information:
a) Employers Name and Address
b) Position/Title held
c) Employment Period: From (MM/YYYY) To (MM/YYYY)
d) Hours Worked per Week
e) Describe experience/responsibilities in detail.
You will not receive credit for your response if you have missing requested information.
Comments such as "see resume or application" will not be considered a response.
Required Question
Employer County of Los Angeles
Address
Los Angeles, California, 90010
Website http://hr.lacounty.gov