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PATIENT RELATIONS SPEC

Premier Health Partners

  • Dayton, OH
  • 12 days ago

    Highlights

    Other duties include maintaining an accurate log of patient concerns and requests, coordinating complaint/grievance case assignments to patient representatives to assure compliance with policies and legal requirements, and maintaining the confidentiality of patient and other sensitive information. Excellent interpersonal and customer service skills, with the ability to demonstrate compassion, fairness, and an inclusive approach to a wide variety of individuals and groups from within and outside of the organization.

    Numbers & Facts

    LocationDayton, OH
    IndustryHealthcare Services
    Company Size10,000 employees or more
    Year Founded1995
    Websitehttp://www.premierhealth.com/

    Description

    Position: PATIENT RELATIONS SPECIALIST

    Department: Consumer Relations

    Shift: 8:00am - 5:00pm / 8-hour shift length

    Status: Full-time/ 80 Hours Per Pay

    Facility: Miami Valley Hospital

    POSITION SUMMARY

    The Patient Relations Specialist is a role with responsibility for providing support to Premier Health's patient relations and patient experience/service team across the organization. The Specialist acts as a first point of contact within the department, receiving and triaging calls, walk-ins, emails, and service alerts. Other duties include maintaining an accurate log of patient concerns and requests, coordinating complaint/grievance case assignments to patient representatives to assure compliance with policies and legal requirements, and maintaining the confidentiality of patient and other sensitive information. The Specialist will also provide occasional clerical support to the department in the form of supply ordering, maintenance requests, etc.

    Education: High School diploma/GED required

    Licensure/Certification/Registration: N/A

    Experience: 1-3 years of job-related experience.

    Prior job title or occupational experience: Customer Service

    Knowledge/Skills

    • Demonstrated ability to interact with and understand people from different cultural, socioeconomic, or other backgrounds.

    • Excellent interpersonal and customer service skills, with the ability to demonstrate compassion, fairness, and an inclusive approach to a wide variety of individuals and groups from within and outside of the organization.

    • Ability to interact with patients and families of varying degrees of illness, under stressful and/or emergency situations.

    • Proven exceptional organizational skills, with the ability to change focus rapidly with minimal disruption to productivity and quality.

    • Computer skills with proficiency in keyboarding, Microsoft Office (Word, Outlook, Excel, etc.), data management required. Prior experience with electronic medical record platform a plus.

    • High attention to detail, demonstrated excellent planning and time management skills.

    • Able to work independently and as part of a team.

    • Able to maintain the security of patients and other confidential information.

    About Company

    About Premier Health Partners

    Premier Health Partners (PHP) is a large health system serving southwest Ohio communities by improving the quality, affordability, and accessibility of health care.

    PHP Mission and Legacy for Better Health Care

    The PHP Mission and Legacy has always been to provide the most comprehensive, affordable and accessible health services and products for the betterment of health care in southwest Ohio. When you know more about our mission, vision, and values, and read about the success stories in our history; you’ll know why we’re the first choice for patients, physicians and employees in southwest Ohio.

    PHP Hospitals

    Our members include more than 65 member locations throughout southwest Ohio, including four hospitals:

    PHP Health Centers

    As part of our mission to bring quality health care closer to the people we serve, we’ve expanded our services through comprehensive health centers:

    How to Donate or Volunteer
    Find out how to donate or volunteer to impact the quality of health care at PHP and our member organizations. PHP has foundations to which you can make donations to improve the health care technology and facilities available to your community. You can also help by volunteering at our hospitals or health centers.

    PHP Vendor and Supplier Information

    Whether you’re currently a vendor working with PHP or a supplier interested in joining our partnership, you’ll find helpful information in our vendor and supplier section.

    Serving the Community

    PHP is dedicated to serving the community by making it our priority to bring quality, affordable health care choices closer to you. To make this happen, PHP created Premier Community Health, a non-profit organization dedicated to creating a healthier community through prevention, early detection, and disease management. PHP’s investment in the 23 communities we serve includes building health service centers, bringing health programs to the community, as well as being one of the largest employers in the area. We also are committed to helping the under-served of our community by providing financial aid, free services, and pre ions to people in need. We also believe in being a good neighbor by getting involved in numerous community programs and charities. And, as part of our effort to build healthier communities, we have implemented a system-wide ban on tobacco.

    Learn more about how we serve the community.


    Awards and Recognition
    Read About Our Awards and Recognition.


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