Patient Relations Representative

Full-time| M-F, 8am-4:30pm| PG7| Weekly earned wage access is an option.

Job Purpose or Objective(s): As the Patient Relations Representative, you will assist in resolving patient care issues and acts as a liaison between the patient and outside agencies. You will report to the Supervisor.

Primary Tasks:

• Maintain and update patient information in database.

• Contact patient(s) and vendor(s) via phone, email, personal visit, and by other means of communication.

• Contact health facilities to negotiate medical bills, discuss payment information, and order durable medical equipment.

• Collaborate with patient and family to identify resources for patients that have minimal or no payer resource.

• Assist patients navigate Indian Health Services resources.

• Interact with internal and external guests in a professional and courteous manner.

• Adapt to changing duties, cross train on other roles, and multi-talk with ease.

• Other responsibilities as assigned by management.

Required Education and Experience:

• Experience with Microsoft Office

• Willing to learn the HIPAA and Joint Commission standards

• Valid driver's license

• Experience with Microsoft Office

• Willing to learn the HIPAA and Joint Commission standards

• Valid driver's license

• Maintain and update patient information in database.

• Contact patient(s) and vendor(s) via phone, email, personal visit, and by other means of communication.

• Contact health facilities to negotiate medical bills, discuss payment information, and order durable medical equipment.

• Collaborate with patient and family to identify resources for patients that have minimal or no payer resource.

• Assist patients navigate Indian Health Services resources.

• Interact with internal and external guests in a professional and courteous manner.

• Adapt to changing duties, cross train on other roles, and multi-talk with ease.

• Other responsibilities as assigned by management.

• Maintain and update patient information in database.

• Contact patient(s) and vendor(s) via phone, email, personal visit, and by other means of communication.

• Contact health facilities to negotiate medical bills, discuss payment information, and order durable medical equipment.

• Collaborate with patient and family to identify resources for patients that have minimal or no payer resource.

• Assist patients navigate Indian Health Services resources.

• Interact with internal and external guests in a professional and courteous manner.

• Adapt to changing duties, cross train on other roles, and multi-talk with ease.

• Other responsibilities as assigned by management.