Patient Relations Clinical Specialist - 36hrs

Patient Relations Clinical Specialist - 36hrs

86132BR

Patient Services-Patient Care Operations

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Status

Part-Time

Standard Hours per Week

36

Job Category

Nursing, Social Services,

Regular, Temporary, Per Diem

Regular

Pay Range

$94592.16-$151341.84 Annual

Office/Site Location

Boston

Remote Eligibility

Onsite Only

Job Posting Description

At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.

Department Summary:

Providing a compassionate, safe, and respectful environment by facilitating communication between patients, families, and staff; addressing and resolving concerns and grievances; and providing education on patient rights.

Key Responsibilities:

• Receiving, tracking, responding to and facilitating resolution of patient/family questions, complaints and concerns.
• Interpreting and advising on hospital policies and procedures.
• Collaborating with multidisciplinary clinical and support teams
• Provides assistance and consultation to hospital staff in resolving difficult situations.
• 36 hours; 4 - 9hr shifts/week. On-site to start/orientation, then partially remote.

Minimum Qualifications

Education:

• Bachelor's degree required.
• Bachelor's degree in Nursing or Social Work preferred.

Experience:

• 5 years of healthcare experience; previous experience in Patient Relations preferred.
• Bilingual skills strongly preferred.
• Strong written and verbal communication, negotiation, and analytical skills to resolve complex problems.

Licensure/ Certifications:

• A current license from the Commonwealth of Massachusetts to practice as a Registered Nurse (RN) or a Social Worker preferred.

The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

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