Patient Relations Assistant/UKHC

Posting Details

Posting Details

Job Title Patient Relations Assistant/UKHC Requisition Number RE56170 Working Title PRA - GSH PAT Department Name H6300:Perioperative Services Work Location Lexington, KY Grade Level 06 Salary Range $16.20-24.82/hour Type of Position Staff Position Time Status Full-Time Required Education

HS

Click here for more information about equivalencies: https://hr.uky.edu/employment/working-uk/equivalencies Required Related Experience

3.5 yrs

Required License/Registration/Certification

None

Physical Requirements

The physical requirements for this position include regularly sitting at a computer workstation for extended periods of time with repetitive motion (such as typing); walking including pushing, pulling, and/or lifting up to 10lbs and occasional pushing, pulling, and/or lifting objects up to 50lbs. The conditions of work may involve regular exposure to loud noises, intermittent exposure to blood borne/airborne pathogens and combative/violent people, and occasional exposure to cuts and punctures.

Shift

Monday through Friday; 8:00am - 4:30pm.

Job Summary

The Preop Anesthesia Clinic is seeking a Patient Relations Assistant to be responsible for scheduling appointments in a high volume clinic area. Duties will include but not limited to: respectfully acknowledging and greeting patients, some patient registration, insurance verification and pre-certifications as needed. Additionally, this position will be responsible for coordinating arrival times with patients and scheduling appointments. Will establish coordination of benefits, collect insurance co-pays and fees for services not covered by insurance, schedule return appointments according to scheduling protocol and ensure timely and appropriate follow-up with patients on all appointment requests. Must be able to work in fast paced office and maintain medical confidentiality.

Skills / Knowledge / Abilities

Customer service skills, time management, collaboration, attention to detail and organizational skills, MS Windows, Excel, Word, Outlook.

Does this position have supervisory responsibilities? No Preferred Education/Experience

3.5 years of experience required. Outpatient clinic experience preferred.

Deadline to Apply 10/27/2026 Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• • In what capacity have you had patient contact? For example, working in a clinic or hospital, registering patients, etc. Please address how your work experience relates to this position.

(Open Ended Question)

• • Do you have experience working with medical insurance?

• Yes

• No

• • How many years of clerical registration experience do you have?

• None

• More than 0, up through 1 year

• More than 1 year, up through 2 years

• More than 2 years, up through 3 years

• More than 3 years

• • How many years of customer service experience do you have working with patients, doctors, nurses, etc.?

• None

• More than 0, up through 1 year

• More than 1 year, up through 2 years

• More than 2 years, up through 3 years

• More than 3 years, up through 4 years

• More than 4 years, up through 5 years

• More than 5 years

Applicant Documents

Required Documents

• Resume

Optional Documents