Perform
accurate front desk workflows in a health care setting, including patient
registration, verification of insurance coverage, scheduling, phone triage,
cash handling and check-in/check-out, while maintaining a high level of
professional customer service. Responsible for the registration of new
patients, collecting and entering patient demographics, and updating and
collecting required patient forms. Maintain privacy and confidentiality of
information as required by HIPAA. Ensure that all policies and procedures are
observed. Perform
administrative duties including scheduling appointments, maintaining electronic
medical records, billing, and coding information for insurance purposes. |
- Greet
patients, staff, and visitors in a positive, helpful, and professional
manner.
- Interview
patients to obtain accurate demographic and insurance information to
determine eligibility and specific form of payment for services required. Ensure completion and obtain
signatures on all patient documentation, intake, release and consent
forms.
- Assess
patient eligibility for government programs (Medicaid, Medicare,
Veteran’s Administration, and Health Insurance Marketplace), refer
eligible patients to insurance specialists/patient benefit coordinators.
- Collect
co-payments, billing payments, generate receipts, audit and balance
financial transactions to ensure accurate daily deposits in compliance
with billing policies for safe and secure cash collections.
- Record
patient demographic and insurance information, research missing
information and obtain signatures and release forms.
- Maintain
confidentiality of patient and center legal and financial files.
- Ensure
all required registration fields and forms are filled in completely and
documents are prepared and ready to be scanned into the patient’s
record.
- Generate
and distribute patient forms for well-child visits, physical exams, etc.
- Keep
patients informed of their account information, changes and updates.
- Conduct insurance verification & follow-up in a
timely manner.
- Request
medical records for follow-up appointments scheduled; process incoming
and outgoing medical records requests in a timely manner. Document and
log flow of medical records.
- Perform
administrative duties; answer telephones; respond to inquiries from
staff and the general public regarding medical appointments, documents,
and search for and provide information and copies of official documents.
- Schedule
patient appointments. Generate and document appointment reminder calls
to confirm patient will show to improve no show rates.
- Maintain
various logs and reports of daily activities including patient counts in
order to prepare monthly data and operating activity.
- Assist
in new hire training and of identification of on-going training needs.
- Participate in patient satisfaction and quality improvement
initiatives; route patient concerns, complaints and feedback to
supervisor/manager.
- Conduct inventory and order medical,
lab, office supplies or equipment.
- Participate in the development of,
accreditation, quality and other programs identified to improve patient care.
MINIMUM QUALIFICATIONS Six (6) months of patient registration, customer
service or related experience. | High School Diploma or GED. | KNOWLEDGE, SKILLS AND ABILITIES | To perform this
job successfully, an individual must be able to perform each responsibility
satisfactorily. These requirements are representative, but not all-inclusive,
of the knowledge, skill, and ability required for this position. - Knowledge
of administrative and recordkeeping principles and practices and medical
terminology.
- Knowledge
of principles and practices of medical records laws, codes and
regulations.
- Knowledge of Revenue Cycle
Management (RCM).
- Correct
business English, including spelling, grammar and punctuation.
- Techniques
for dealing with a variety of individuals from various socioeconomic,
ethnic and cultural backgrounds, in person and over the telephone.
- Principles
of customer service and support work.
- Reading
and explaining rules, policies and procedures.
- Sorting
materials in alphabetical, numerical or chronological order without
errors.
- Compiling
and summarizing information and preparing periodic or special reports.
- Contributing
effectively to the accomplishment of team or work unit goals,
objectives and activities.
- Establishing
and maintaining effective working relationships.
- Knowledge of the RPMS/electronic data entry systems
and computer operations. Ability to enter data
into a specified computer format.
- Knowledge of and understanding of HIPAA and the
Privacy Act.
- Ability to function independently at times and the
ability to be self- directed.
- Excellent interpersonal, verbal and written
communication skills.
- Knowledge
of Microsoft Office Suite; Windows Explorer (electronic file-handling), internet
software; and electronic database health records systems.
- Basic
operation of a workstation (turning on/off, knowledge of basic functions and components). Use/storage/maintenance
of multiple usernames and passwords.
- Computer-related
problem-solving skills through use of available training and help desk.
- Ability
to give full attention to what other people are saying, taking time to
understand the points being made, asking questions as appropriate, and
not interrupting at inappropriate times.
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