Patient Registration Representative

Location: Mesa, AZ
Employment Type: Full-Time

Position Summary

We are seeking a Patient Registration Representative to join our busy outpatient surgery center in Mesa, AZ. Our facility handles approximately 700-800 surgical cases per month, making this a fast-paced and patient-focused environment. The ideal candidate will be professional, dependable, detail-oriented, and committed to providing exceptional customer service while supporting patients and clinical staff.

This role is responsible for managing front-desk operations, patient registration, insurance verification, and administrative support. Candidates with prior healthcare, medical office, or patient registration experience are highly preferred.

Schedule

• Flexible availability required
• Typical shifts begin as early as 6:00 AM
• Additional scheduling flexibility may be needed based on business and patient volume demands

Key Responsibilities

• Greet patients and visitors in a professional, courteous, and compassionate manner
• Check patients in and assist with the registration process
• Answer a high volume of incoming phone calls and direct inquiries appropriately
• Assist patients with completing registration and intake paperwork
• Verify insurance eligibility and coverage information
• Ensure patient demographics and medical information are accurate and current
• Maintain strict patient confidentiality and adhere to HIPAA regulations
• Organize and maintain patient records and documentation
• Provide administrative and clerical support to the surgery center team
• Collaborate with clinical and administrative staff to ensure efficient patient flow
• Deliver exceptional customer service in a high-volume healthcare environment

Qualifications

Required

• High school diploma or equivalent
• Strong communication, customer service, and interpersonal skills
• Excellent multitasking and organizational abilities
• Ability to work efficiently in a fast-paced environment
• Stable and reliable work history demonstrating dependability and consistency
• Ability to maintain confidentiality and handle sensitive information professionally
• Reliable transportation and ability to commute to the Mesa, AZ area

Preferred

• Previous experience in healthcare, medical offices, outpatient surgery centers, or patient registration
• Experience with insurance verification and patient intake processes
• Familiarity with electronic medical records (EMR/EHR) systems
• Knowledge of HIPAA regulations and healthcare administrative procedures

Ideal Candidate

The ideal candidate is a dependable professional who thrives in a busy healthcare setting, enjoys interacting with patients, and can effectively balance multiple priorities while maintaining accuracy, professionalism, and compassion.

Join our team and help create a positive patient experience while supporting the success of a high-volume outpatient surgery center.