Patient Registration Specialist - Bilingual

Bilingual Patient Registration Specialist (English/Spanish)

Are you searching for a meaningful career with competitive pay and exceptional benefits? If so, Northwest Michigan Health Services, Inc. is the place for you!

For more than 50 years, NMHSI-a nonprofit community health center-has proudly served communities across Northwest Michigan. Our Traverse City Clinic is seeking a friendly, detail-oriented English/Spanish Bilingual Patient Registration Specialist to join our team. In this role, you'll help ensure our English- and Spanish-speaking patients receive welcoming, accessible, and high-quality care from their very first interaction with our clinic.

About the Role

The Bilingual Patient Registration Specialist plays an essential role in delivering exceptional customer service and supporting smooth clinic operations. This position serves as the first point of contact for many patients and is responsible for patient check-in and check-out, scheduling appointments, verifying insurance, assisting with paperwork, answering phones, and providing a warm, professional experience for every patient. Working closely with providers and clinic staff, this role helps ensure efficient, patient-centered care while supporting communication with both English- and Spanish-speaking patients.

View the full job description for additional responsibilities and qualifications.

Key Responsibilities

• Register new and returning patients, including entering and updating demographic and insurance information.
• Communicate professionally with patients in both English and Spanish, in person and over the phone.
• Assist patients with registration forms, income updates, enrollment documents, release of information forms, and other required paperwork.
• Direct patients to the appropriate provider or service area.
• Answer phones in a courteous, professional manner and relay messages accurately.
• Schedule medical, dental, and insurance enrollment appointments.
• Make appointment reminder and confirmation calls and fill open appointment slots when cancellations occur.
• Collect copays, fees, and payments at the time of service and accurately record transactions in the practice management system.
• Explain the sliding fee scale, copays, payment expectations, and available services to patients.
• Support patient satisfaction initiatives and contribute to efficient clinic operations as part of a collaborative healthcare team.

Requirements

• Fluency in both English and Spanish is required.
• Excellent verbal and written communication skills in both languages.
• Strong customer service, organizational, and multitasking skills.
• Ability to work effectively in a fast-paced healthcare environment while maintaining professionalism and compassion.

Why Join NMHSI?

As a team member with NMHSI, you'll become eligible for an outstanding benefits package just 30 days after employment, including:

Health & Insurance Benefits

• Medical coverage through BCBS of Michigan or BCN
• Health Savings Account (HSA) with employer contribution
• Employer-sponsored group term life insurance
• Employer-sponsored short-term and long-term disability insurance
• Employee Assistance Program (available immediately)
• Voluntary life insurance options

Paid Time & Work-Life Balance

• 11 paid holidays
• Generous Paid Time Off (PTO)

Retirement Benefits

• 401(k) with Roth option and employer match

Join Our Mission-Driven Team

At NMHSI, we're committed to providing compassionate, high-quality healthcare to everyone in our communities. If you're passionate about customer service, enjoy helping others, and are excited to use your bilingual skills to make healthcare more accessible, we'd love to hear from you.

Apply today and become part of a team that's making a difference across Northwest Michigan.

Northwest Michigan Health Services, Inc. is an Equal Opportunity Employer.