Patient registration representative

The Registration Representative is responsible for collecting and posting the patients financial responsibility in Epic and immediately dropping the payment in the safe or locked cash drawer. The employee shall support Orange Coast Medical Center’s strategic plan and participate in and advocate performance improvement/patient safety activities.

Our client, a Healthcare company, is looking for a Patient Registration Representative for their Fountain Valley, CA location.
 
Responsibilities:

• Communicates effectively in written and verbal form.
• Adheres to department policy of using two patient identifiers.
• Avoids HIPAA violations by choosing correct MRN and interviews, registers, and preregisters patients timely and accurately in Epic.
• Ensures all registration forms are complete, signed, and scanned. Enters notes in Epic as required.
• Provides excellent customer service using Simply Better and AIDET principles.
• Collects and posts payments timely and accurately. Immediately drops payment in safe or cash drawer.
• Maintains registration accuracy rate of 95% or better.
• Monitors and manages work queues.
• PBX: answers calls timely, professionally, and routes calls appropriately.
• Ability to understand and follow all emergency codes and alarm paging protocols.
• Ability to follow company policies, procedures and directives.
• Supports department performance improvement activities. (Meetings, employee engagement survey, education, and training activities).

 
Requirements:

• One to two (1-2) years Medical Office/Admitting/Registration or equivalent healthcare experience.
• Bi-lingual (English/Spanish, or English/Vietnamese).
• This position requires the full understanding and active participation in fulfilling the mission of Orange Coast Medical Center.
• It is expected that the employee demonstrate behavior consistent with our core values: Integrity, Accountability, Best Practices, Compassion and Synergy.
• The employee shall support Orange Coast Medical Center’s strategic plan and participate in and advocate performance improvement/patient safety activities. 
• The Registration Representative is under the direction of the Supervisor/ Manager and is responsible for completing all registrations of patients presenting for procedures, admissions, outpatient and ER visits.
• The Representative must obtain and verify demographic and insurance information so that the patient can be accurately identified and billed for their services.
• The Registration Representative is responsible for collecting and posting the patients financial responsibility in Epic and immediately dropping the payment in the safe or locked cash drawer.
• Excellent customer service must be maintained with all patients, visitors, clinicians, and coworkers.
• Ability to interact in a positive and constructive manner.
• Ability to prioritize and multitask.
• General knowledge of insurance payors: PPO, HMO, POS, EPO, Medicare, Medi-Cal, & CalOptima.
• General computer skills required including electronic medical record and Microsoft Office.
• Knowledge of medical terminology.
• One to two (1-2) years Medical Office/Admitting/Registration or equivalent healthcare experience preferred.
• Bi-lingual (English/Spanish, or English/Vietnamese) preferred.
• High school graduate preferred.
• Medical Terminology related course or certificate preferred.
• English Read   Write   Speak
• Computer Data Entry

 
Why Should You Apply?

• Health Benefits
• Referral Program

Excellent growth and advancement opportunitiesWhy Should You Apply?

• Health Benefits
• Referral Program