Summary:
The Patient Registration Representative (PRR) plays a vital role in providing exceptional customer service to patients, ensuring their satisfaction and well-being. PRRs handle clerical and administrative tasks to support the delivery of quality patient care. They uphold patient confidentiality and follow all relevant regulations to maintain accurate health records.
Responsibilities:
- Maintain the integrity of health records by accurately inputting and retrieving information in the Electronic Medical Record system.
- Schedule appointments, complete pre-registration tasks, verify demographic and insurance information, and ensure accurate billing.
- Identify the need for clinical healthcare staff triage when necessary.
- Coordinate patient flow, ensuring compliance with HIPAA laws and maintaining patient confidentiality.
- Collaborate with the patient care team, provide care coordination services, and contribute to Quality Improvement activities.
- Process prior authorizations, referrals, and provide specialist resource information.
- Track and log patient data accurately.
- Attend required meetings and perform other duties as assigned.
Qualifications:
- High School diploma or equivalent (GED) required.
- Minimum of 1 year of customer service experience in a healthcare setting.
- Proficiency in Microsoft Office and general computer literacy.
Preferred Qualifications:
- Associate's Degree in a related field.
- Strong knowledge of medical terminology.
- 3 years of experience in high-level customer service and relevant healthcare roles.
- Familiarity with Electronic Medical Record systems.
Physical Requirements:
This role involves periods of sitting, standing, walking, bending, and may include lifting up to ten pounds. Evening or weekend work may be required, and there may be job-related stress associated with the position.
Union Affiliation:
The Patient Registration Representative role is represented by United Healthcare Workers East, Local 1199, with a pay range of $17.61 - $21.05 per hour, based on experience.