| Location | Michigan, MI |
jobDescription
jobDuties Job Summary: -Under general supervision, follows standard operating procedures and protocols for all bedside patient registration activities including patient reception, face-to-face check in, preregistration, confirmation of insurance eligibility and cash collections. -Performs new patient registration; updates registration and insurance information; responds to inquiries from all callers/customers. -Advocates on the caller/customer behalf to ensure their needs are met. -Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management.
jobSkills Required Skills & Experience: -One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting. -Strong computer skills and working knowledge of Microsoft Office products. -Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/non-clinical staff. -Must be willing to be on your feet for long periods and able to instruct others. -Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions. Preferred Skills & Experience: -EPIC training/experience. -Insurance payor systems experience. -ICD-10 medical terminology experience.
jobEducation Required Education: -High School Diploma. Preferred Education: -N/A Required Certification & Licensure: -N/A Preferred Certification & Licensure: -N/A
scheduleNotes This position is 13-week assignment with possible extension or FTE Located in Emergency Dept. Very dependable Punctual Entry Level position ~Prefers candidate that has experience with using medical terminology Possible shifts: 12-hour shift, 3-days a week; every other weekend Shift times available: 1 position for 6pm - 630am
minimumDegreeRequired
hoursPerDay 8
hoursPerWeek 40
languages Array
departmentName Revenue Cycle Administration
jobCategory Non-Clinical-Administrative