PATIENT REFERRAL SPECIALIST

Salina Regional Health Center

PATIENT REFERRAL SPECIALIST

POSITION SUMMARY
The Patient Referral Specialist coordinates and schedules all referrals ordered by the provider with the appropriate entity.  This includes gathering patient medical records and distributing medical record information to appropriate providers.  This position is a customer service provider, performs various clerical duties as needed, including filing of medical record information.

POPULATION SERVED: Infant, Child, Adolescent, Adult, Geriatric
OSHA CATEGORY III

ESSENTIAL JOB FUNCTIONS

QUALITY
Works closely with providers and patients to coordinate and schedule diagnostic testing, procedures and specialty appointments.
Assures proper records, reports, and required forms are provided to the appropriate entity.
Maintains a record of all referrals.
Conducts customer service and clerical duties as necessary.

ACCESS
Explains any preparation needed for procedures and any other information needed by patient or office; encouraging use of SRHC-affiliated clinics as appropriate.
Promptly addresses any known schedule conflicts to meet the needs of the patients and staff.

STEWARDSHIP
Practices appropriate and accurate documentation to include patient demographics, medical history, chief complaint, relaying appropriate information to other staff as needed.
Verifies coverage and pre-authorizes as defined by third-party payers.

ORGANIZATIONAL VALUES

PATIENT CENTERED
Keeps the welfare of the patient at the center of all decisions and actions by maintaining a customer-centered focus at all times.
Advocates for patients and their families by practicing behaviors that create a culture of patient focused activity.

QUALITY
Expects excellence of self and others.
Questions the status quo; uses creativity and innovation to engage in performance and process improvement.
Identifies and mitigates risk.

INTEGRITY
Is honest and ethical in all matters.
Demonstrates teamwork/cooperation within and across departments, understanding others perspectives and resolving conflict constructively.

TRUST
Safeguards the privacy, security, and confidentiality of protected health information at all times.
Treats all people with dignity; supports diversity; and understands related issues.
Is flexible and adaptable to change; demonstrates a positive and supportive attitude; and willingly accepts change.

SUSTAINABILITY
Holds self and others accountable in the use of SRHC supplies, and completion of tasks in a timely, efficient, and productive manner.
Volunteers for or accepts new or additional duties/responsibilities for the greater good of the department, organization, and/or patient.

POSITION QUALIFICATIONS

MINIMUM EDUCATION
None

MINIMUM EXPERIENCE
None

REQUIRED REGISTRATION/LICENSE/CERTIFICATION
None

PHYSICAL DEMANDS
Lifts, positions, pushes and/or transfers up to 50 pounds
Prolonged, extensive or considerable standing/walking
Considerable reaching, stooping, bending, kneeling, crouching
Manual dexterity and mobility
Near acuity: ability to see clearly at 20 inches or less

WORKING CONDITIONS
Subject to varying and unpredictable situations
Subject to many interruptions; pressure due to multiple calls, inquires, and/or deadlines
Subject to irregular hours (days, evenings, weekends)

EMPLOYEE ACKNOWLEDGEMENT
In signing the job description, I attest that I will adhere to Salina Regional Health Center’s policies, procedures, and regulatory standards, including but not limited to complying fully with the Corporate Compliance Program and Code of Ethical Conduct; and participating actively in the Quality Assessment and Performance Improvement Plan, including identifying and mitigating risk to patients.

I acknowledge that I have read, understand, and accept the qualifications, responsibilities, and performance expectations outlined in the job description.  I recognize that these duties form the basis for my performance evaluations, and that management reserves the right to assign additional tasks or change existing essential job functions as operational needs dictate.  I confirm that I am able to perform the essential functions of this position with or without reasonable accommodation.