Highlights
The Patient Relations (PR) Patient Representative is to serve as a consultant and liaison between patient/family/legal representative, visitors, hospital and medical staff, and health care providers; actively listening to identify problems, seek solutions, and serve as a catalyst for change and performance improvement. Full knowledge and understanding of the regulatory requirements for Patient Rights and Responsibilities, the Complaint/Grievance Process, and HIPPA (privacy) to maintain compliance with Center for Medicare and Medicaid Services (CMS), The Joint Commission (TJC), and Ohio Department of Health (ODH).
Numbers & Facts
| Location | Middletown, OH |
| Industry | Healthcare Services |
| Company Size | 10,000 employees or more |
| Year Founded | 1995 |
| Website | http://www.premierhealth.com/ |
Description
Position: PATIENT RELATIONS REP
Department: Consumer Relations
Shift: 8:00am - 5:00pm / 8-hour shift length
Status: Full-time/ 80 Hours Per Pay
Facility: Atrium Medical Center, Middletown, OH
POSITION SUMMARY
The Patient Relations (PR) Patient Representative is to serve as a consultant and liaison between patient/family/legal representative, visitors, hospital and medical staff, and health care providers; actively listening to identify problems, seek solutions, and serve as a catalyst for change and performance improvement. The Patient Representative documents complaints and grievances or events identified and reports the findings and/or recommendations to appropriate leadership staff. While maintaining confidentiality, the Patient Representative performs problem solving and patient advocacy duties. The role is highly collaborative, interfaces and partners with all levels of the organization and medical staff, and proactively rounds as needed in support of service recovery.. The Patient Relations Patient Representative is expected to focus on key aspects of customer service: excellence, recovery, and delivery.
Education: Bachelor's Degree required
Licensure/Certification/Registration: Notary from county of residence a plus.
Experience: 1-3 years of job-related experience. Preferred experience - Customer Service
Knowledge/Skills
Outstanding customer service skills with strong verbal and written communication skills
Ability to handle a broad diversity of people from all socioeconomic backgrounds, races and cultures
Ability to exercise sound judgement and critical thinking skills, be action oriented, and service driven
Develop, build and manage relationships and have stress management and leadership skills
Problem solving, complaint resolution, and mediation skills
Computer skills and experience with medical records
Familiar with Medical Terminology
Able to maintain confidentiality
Full knowledge and understanding of the regulatory requirements for Patient Rights and Responsibilities, the Complaint/Grievance Process, and HIPPA (privacy) to maintain compliance with Center for Medicare and Medicaid Services (CMS), The Joint Commission (TJC), and Ohio Department of Health (ODH)
Prioritize and utilize time effectively
About Company
About Premier Health Partners
Premier Health Partners (PHP) is a large health system serving southwest Ohio communities by improving the quality, affordability, and accessibility of health care.
PHP Mission and Legacy for Better Health Care
The PHP Mission and Legacy has always been to provide the most comprehensive, affordable and accessible health services and products for the betterment of health care in southwest Ohio. When you know more about our mission, vision, and values, and read about the success stories in our history; you’ll know why we’re the first choice for patients, physicians and employees in southwest Ohio.
PHP Hospitals
Our members include more than 65 member locations throughout southwest Ohio, including four hospitals:
As part of our mission to bring quality health care closer to the people we serve, we’ve expanded our services through comprehensive health centers:
Find out how to donate or volunteer to impact the quality of health care at PHP and our member organizations. PHP has foundations to which you can make donations to improve the health care technology and facilities available to your community. You can also help by volunteering at our hospitals or health centers.
PHP Vendor and Supplier Information
Whether you’re currently a vendor working with PHP or a supplier interested in joining our partnership, you’ll find helpful information in our vendor and supplier section.
Serving the Community
PHP is dedicated to serving the community by making it our priority to bring quality, affordable health care choices closer to you. To make this happen, PHP created Premier Community Health, a non-profit organization dedicated to creating a healthier community through prevention, early detection, and disease management. PHP’s investment in the 23 communities we serve includes building health service centers, bringing health programs to the community, as well as being one of the largest employers in the area. We also are committed to helping the under-served of our community by providing financial aid, free services, and pre ions to people in need. We also believe in being a good neighbor by getting involved in numerous community programs and charities. And, as part of our effort to build healthier communities, we have implemented a system-wide ban on tobacco.
Learn more about how we serve the community.
Awards and Recognition
Read About Our Awards and Recognition.
Premier Health Partners (PHP) is a large health system serving southwest Ohio communities by improving the quality, affordability, and accessibility of health care.
PHP Mission and Legacy for Better Health Care
The PHP Mission and Legacy has always been to provide the most comprehensive, affordable and accessible health services and products for the betterment of health care in southwest Ohio. When you know more about our mission, vision, and values, and read about the success stories in our history; you’ll know why we’re the first choice for patients, physicians and employees in southwest Ohio.
PHP Hospitals
Our members include more than 65 member locations throughout southwest Ohio, including four hospitals:
- Good Samaritan Hospital Dayton
- Miami Valley Hospital
- Atrium Medical Center
- Upper Valley Medical Center
As part of our mission to bring quality health care closer to the people we serve, we’ve expanded our services through comprehensive health centers:
- Good Samaritan North Health Center in Englewood
- Miami Valley South Hospital in Centerville
Find out how to donate or volunteer to impact the quality of health care at PHP and our member organizations. PHP has foundations to which you can make donations to improve the health care technology and facilities available to your community. You can also help by volunteering at our hospitals or health centers.
PHP Vendor and Supplier Information
Whether you’re currently a vendor working with PHP or a supplier interested in joining our partnership, you’ll find helpful information in our vendor and supplier section.
Serving the Community
PHP is dedicated to serving the community by making it our priority to bring quality, affordable health care choices closer to you. To make this happen, PHP created Premier Community Health, a non-profit organization dedicated to creating a healthier community through prevention, early detection, and disease management. PHP’s investment in the 23 communities we serve includes building health service centers, bringing health programs to the community, as well as being one of the largest employers in the area. We also are committed to helping the under-served of our community by providing financial aid, free services, and pre ions to people in need. We also believe in being a good neighbor by getting involved in numerous community programs and charities. And, as part of our effort to build healthier communities, we have implemented a system-wide ban on tobacco.
Learn more about how we serve the community.
Awards and Recognition
Read About Our Awards and Recognition.