Patient Outreach Representative
On‑Site | Omaha, NE
Make an Impact. Drive Outcomes. Help Patients Say "Yes" to Better Care.
At P3 Health Partners, our Patient Outreach Representatives are the front line of patient engagement-and the driving force behind improving access to care. If you thrive in a fast‑paced, high‑volume environment, enjoy talking with people all day, and have a natural ability to influence decisions while delivering excellent service, this role is for you.
This position blends relationship‑based outreach, consultative conversations, and performance metrics-perfect for candidates with a sales mindset who want meaningful work that helps patients live healthier lives. This role is 100% on‑site.
What You'll Do
As a Patient Outreach Representative, you will actively engage our Medicare Advantage members by phone, guiding them toward the care and resources they need while delivering a personalized, high‑quality experience.
- Manage 60+ inbound and outbound calls daily in a dynamic, metrics‑driven call center environment
- Build rapport quickly and confidently guide patients to take the next step in their care
- Educate patients on Medicare Advantage benefits, preventive screenings, and chronic condition support
- Drive scheduling outcomes by booking office visits, in‑home assessments, and mobile clinic appointments
- Identify patient needs, address concerns, and remove barriers to care (including coordinating transportation)
- Serve as a trusted resource by connecting patients to internal programs and support services
- Accurately document interactions and outcomes in our CRM system
- Consistently meet or exceed call volume, quality, and performance benchmarks
- Multitask effectively using dual monitors, multiple systems, and real‑time scripting tools
- Collaborate with internal teams to ensure a seamless patient experience
- Take on additional responsibilities as needed to support team success
What Success Looks Like
- Confident, persuasive conversations that motivate patients to take action
- Strong call productivity and scheduling conversion rates
- High‑quality documentation and compliance with healthcare standards
- Consistent delivery of a positive, empathetic patient experience
- Dependability in a structured, on‑site schedule (Monday-Friday, 8:00 a.m.-5:00 p.m.)
Minimum Qualifications
- High school diploma, GED, or equivalent experience
- 1+ year of customer service, call center, or phone‑based experience
- Comfortable handling high call volumes and back‑to‑back conversations
- Strong verbal communication, active listening, and objection‑handling skills
- Working knowledge of Microsoft Outlook, Teams, and Excel
- Ability to work on‑site, full‑time
Preferred Qualifications
- Bilingual English/Spanish
- Outbound or inbound call center experience
- Healthcare or insurance industry experience
- Familiarity with Medicare, HMO, or managed care environments
- Experience working toward performance goals or KPIs
Compensation
Pay Range: $18.00 - $23.00 per hour, based on experience