Patient Navigator

Certified Addictions Counselor (CAC); Certified Chemical Dependency Counselor (CCDS) or Certified Employee Assistance Program (CEAP) certification preferred. If you thrive in a fast‑paced environment, have excellent communication skills, and have a passion for helping others access the services they need, we’d love to meet you.

Overview:

This role is 100% remote. One-year experience in healthcare admissions, preferably in the mental health or substance abuse field. High school diploma or equivalent required.

 

Pay: $19.00/hr 

 

Shift available: 

3:30pm - 12am EST Tuesday - Saturday

 

We are seeking a compassionate, detail‑oriented Patient Navigator to support our Intake & Needs Assessment team at our Pennsylvania Access Center. In this role, you will be the first point of contact for individuals seeking care and will play a vital part in guiding patients and their families through the admissions process. If you thrive in a fast‑paced environment, have excellent communication skills, and have a passion for helping others access the services they need, we’d love to meet you.

 

Responsibilities:

ESSENTIAL FUNCTIONS: 

• Promptly respond to inbound referrals via phone, fax, webform, etc. to assist clients and their family’s who are seeking treatment.  

• Review prospective admissions against approved admission criteria, policies, and procedures.  

• Initiate contact to gather required clinical and demographic data from patient and other sources.  

• Respond promptly to inquiry calls.  

• Schedule assessments.  

• Assist prospective patients and significant others in seeking treatment.  

• Refer inquiries to other agencies and community resources when not appropriate for facility assistance or admission. 

• Coordinate with referral sources.  

• Coordinate transportation arrangements for patients.  

• Responsible for maintaining all the documentation involved with the admissions process.  

OTHER FUNCTIONS:  

Perform other functions and task as assigned 

STANDARD EXPECTATIONS: 

• Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality.  

• Communicate clearly and effectively to person(s) receiving services and their family members, guests, and other members of the health care team. 

• Develops constructive and cooperative working relationships with others and maintains them over time. 

• Encourages and builds mutual trust, respect, and cooperation among team members. 

• Maintains regular and predictable attendance.  

Qualifications:

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS: 

• College degree preferred 

• Two years’ experience in healthcare admissions, preferably in the mental health or substance abuse field. 

 

LICENSES/DESIGNATIONS/CERTIFICATIONS: 

• Certified Addictions Counselor (CAC); Certified Chemical Dependency Counselor (CCDS) or Certified Employee Assistance Program (CEAP) certification preferred.  

• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility). 

• First aid may be required based on state or facility.  

 

SUPERVISORY REQUIREMENTS:  

​​This position is an Individual Contributor​ 

 

 

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