Calculators, Communication Skills, Community and Social Services, Data Entry, Database Administration, HIV/AIDS (Acquired Immune Deficiency Syndrome), Health Education, High School Diploma, Insurance, Interpersonal Skills, Lift/Move 20 Pounds, Medical Record System, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Office Equipment, Patient Care, Physical Demands, Presentation/Verbal Skills, Primary Care, Resolve Customer Issues, Risk, Social Work, Writing Skills
General Duties
Under the direction of the Director of Social Services, the Patient Navigator will provide care coordination and patient support through PrEP and PEP navigation services, including HIV/STD testing, behavior and harm reduction counseling, financial and insurance navigation., and apprropriate physican referrals to at-risk individuals. The Patient Navigator will provide benefit screening and enrollment assistance to improve access and adherence to PrEP services, along with providing service linkage to address other psychosocial needs appropriate; make referrals to clinical social workers within the HIV program for more complex psychosocial intervention as indicated. The Patient Navigator must demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served. Must also demonstrate knowledge of the principles of growth and development over the life span.
Education
- High School Diploma or GED is required.
- Bachelor of Arts in Social Work, Bachelor of Science, Bachelor of Business, or a related field is preferred and/or 3 years'' experience in health related field.
Minimum Qualifications
- Three years'' experience demonstrating the capacity to respond to patient needs.
- Ability to work independently.
- Must have strong interpersonal skills, demonstrating the ability to work with patients and fellow staff members in an effective manner with sensitivity for diverse populations.
- Familiar with area resources.
- Ability to assess difficult situations and engage clients in constructive problem solving.
- Ability to communicate with people having diverse backgounds and educational levels.
- Excellent oral and written communication skills.
- Must have a minimum of three years job related related experience or equivalent combination of training and/or experience in social services, health or related fields.
- Must have the ability to work effectively with people (professionals, administration, and non-professionals).
- Meet the physical requirements of the position, including walking, standing, safety lifting items over 20lbs, bending, climbing, carry supplies, materials and equipment.
- Health Education background and experience in task areas associated with the position.
Technical Skills
Use and/or operate office equipment, i.e., personal computers and calculators including experience with internet, email, or database management programs.
Ability to acquire skills for entering accurate data messages, and updated insurance information into an electronic health record software.
Demostrated advanced knowledge and proficiency in using Microsoft Office packages, including Word, Excel, and Outlook.
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Northeast Ohio Neighborhood Health Services Inc