Patient Navigator/Patient Representative - White Plains/New Rochelle

Sun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who see it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable. Sun River Health is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland, Orange, Dutchess, Ulster, Sullivan, Columbia and Westchester County. Sun River Health is currently seeking a full-time Patient Navigator/Patient Representative to support our sites located in White Plains/New Rochelle, NY.

Summary:

A Patient Navigator/Patient Representative is responsible for providing patient centered care and facilitating patient access to services in a pleasant, knowledgeable efficient manner, communicating with a diverse population using well-developed interpersonal skills. This staff member will be responsible for all aspects of the registration and appointment process for patients. The staff member plays an integral role in the medical care team as the access point for patients to receive care. She/he will perform job duties in compliance with systems and job specific standards.

Job Type: Full-Time

Pay Range: $22.00 - $23.73 per hour

Sign-On Bonus: $1,500 Sign-On Bonus for Eligible External Applicants - Terms and Conditions Apply.

Essential Duties and Responsibilities:

• Assists with daily reception activities and ensuring that all processes needed for patient services are initiated
• Identify and assist individuals to access needed preventive and primary health services with emphasis on linking patients to a medical home
• Serves as an advocate for the clients, provides assistance and/or referrals and to obtain other essential support services. Establish relationships with community health and human services providers
• Communicates effectively with team members and patients all aspects of service
• Responsible for telephone and mail contact with patients
• Responsible for the scheduling of appointments, fee collection, explanation of services and charges for patient services
• Distributes materials to patients, including the patient satisfaction cards, patient rights and other appropriate materials
• Verifies all insurance and sets fees based on the sliding scale fee
• Facilitate and monitor scheduling and arranging of medical and dental appointments for patients and their families. Provide follow up services for newly diagnosed individuals who require additional services
• Provides basic health information and education
• Provides follow up to determine if services were received, track referrals to ensure patient access and support patients in overcoming barriers to care

Requirements:

• Minimum Education Requirement: High School diploma/GED
• Minimum Work Related Experience: 2-4 years
• Bilingual preferred (orally and written)