Dispatch & Logistics Coordinator Capstone Logistics LLC
Pittsburgh, PA10 days ago
- $23 Per Hour
Highlights
This involves leveraging triage notes and hospital protocols to assign patients to the most clinically appropriate unit, verifying insurance coverage and eligibility through multiple channels payer contacts, online resources, and electronic verification systems, to advise on the most appropriate facility, and proactively addressing any placement challenges to ensure efficient patient flow. Facilitates smooth and efficient patient transfers by collaborating and partnering with physicians, care managers, hospital operations, clinical teams, and referring hospitals, ensuring effective communication and coordination throughout the notification process.15%.
Numbers & Facts
| Location | Pittsburgh, PA |
| Industry | Healthcare Services |
| Company Size | 1,000 to 1,499 employees |
| Year Founded | 1996 |
| Website | https://www.highmark.com/hmk2/index.shtml |
Description
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Patient Support
Patient Logistics Coordinator - AHN One Call
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Patient Logistics Coordinator - AHN One Call
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Pittsburgh PA, 15212, 4 Allegheny Center
Company :
Allegheny Health Network
Job Description :
Sign-on bonus: $3,000.00 with a two-year commitment for qualified candidates
There are (2) positions available
GENERAL OVERVIEW:
Responsible for optimizing bed utilization and ensuring appropriate patient placement within AHN facilities. This involves leveraging triage notes and hospital protocols to assign patients to the most clinically appropriate unit, verifying insurance coverage and eligibility through multiple channels payer contacts, online resources, and electronic verification systems, to advise on the most appropriate facility, and proactively addressing any placement challenges to ensure efficient patient flow
ESSENTIAL RESPONSIBILITIES
Leverages Electronic Medical Record (EMR) registration and bed request data to identify and resolve bottlenecks in patient flow, proactively optimizing bed utilization and improving patient throughput.20%
Proactively identifying and resolving potential patient placement challenges.10%
Maintaining accurate EMR of bed assignments and patient insurance information.10%
Facilitates smooth and efficient patient transfers by collaborating and partnering with physicians, care managers, hospital operations, clinical teams, and referring hospitals, ensuring effective communication and coordination throughout the notification process.15%
Proactively monitors bed availability and cleanliness in assigned units/facilities, anticipating needs and expediting patient placement to minimize wait times10%
Ensures timely resolution of delays and concerns impacting patient flow by promptly escalating issues to the Transfer Center clinical team10%
Appropriately field incoming transfer request calls5%
Developing and implementing strategies to optimize bed utilization and reduce wait times.10%
Precept/mentor new employees5%
Analyzing data related to patient placement to identify areas for improvement in efficiency and effectiveness5%
Other duties as assigned or requested.
QUALIFICATIONS:
Required
High School/GED or six months or equivalent experience
Experience operating a PC, using multiple screens, and various software application.
Experience using a multichannel phone system
Medical terminology and insurance verification experience
Call Center Experience
Substitutions
- OR, one previous year of related experience, preferably within a medical setting, financial services, or a high volume fast paced customer service area.
Preferred
- Associates Degree
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.
For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org
California Consumer Privacy Act Employees, Contractors, and Applicants Notice
Recruitment Fraud Alert
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Job Details
- Job category Patient Support
- Position Type Full Time
- Posted 07/21/2026
- Location(s) Pittsburgh PA, 15212, 4 Allegheny Center
- Line of Business
- Entity
- Recruiter
- Hiring Manager
- Experience Level
- Job Family Patient Placement / Scheduling-AHN
- Req ID J282187
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Highmark Health is an independent licensee of the Blue Cross Blue Shield Association.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.
For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org.
2026 Highmark Health. All Rights Reserved.
About Company
Highmark provides millions of people with the security of quality health insurance
Our history of helping families and companies with their health insurance needs dates to the 1930s, when our predecessor companies were established to help Pennsylvania's residents pay for health care.
Highmark was created in 1996 by the consolidation of two Pennsylvania licensees of the Blue Cross and Blue Shield Association — Pennsylvania Blue Shield (now Highmark Blue Shield) and Blue Cross of Western Pennsylvania (now Highmark Blue Cross Blue Shield). We are now one of the largest health insurers in the United States.
Highmark's officers and board of directors set the company's strategic direction and corporate policies. They are guided by our mission, vision and values.
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