Summary:
Provides bedside assistance to hospitalized patients in external hospital facilities by providing resources to counteract issues that negatively impact their healthcare. Assists patients and their families in scheduling follow-up appointments, referrals, patient advocacy for healthcare needs. Builds relationships with and markets to outside healthcare partners.
Critical Tasks:
- Assists high risk or elderly patients in local hospitals with preparation for discharge.
- Ensures patients and their family members are provided with the appropriate guidance and resources, including transportation services and support groups.
- Refers patients and their families to other GRHC department programs as necessary.
- Informs other involved staff on advocate activities and patient issues that may affect treatment or psychosocial status of patient.
- Documents and completes referrals and follow-ups as necessary.
- Provides home visits to patients as needed.
- Participates in related community activities such as health fairs and various departmental programs.
- Performs administrative duties as requested in the preparation for visitation.
- Communicates with patients and clinical staff to ensure patient compliance with prescribed treatment plan.
- Answers all incoming inquiries from patients, providers, staff, and others related to all aspects of practice operations.
- Records and enters accurate mileage log for fuel usage with receipts.
- Performs other job-related activities as requested.
Required Qualifications:
- Bachelor's degree in social work or a closely related field of study required; Master's degree preferred.
- 1 year of experience in a clinical, social service, or community program setting required.
- Gila River Indian Community or Ak Chin Community member preferred.
- Current and continuing BLS training and certifications.
- State of Arizona driver's license with no significant violations during the last 5 years.
- Demonstrates ability to relate to diverse cultures and specifically the Gila River Community or other Native American cultures and community health services.