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Patient Food Service & Utility Ambassador

Baystate Health

Springfield, MA

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JOB DETAILS
SALARY
$16.34–$19.73 Per Hour
SKILLS
Auto Insurance, Coaching, Communication Skills, Cook Dishes, Customer Support/Service, Detail Oriented, Food Safety, Food Services, Healthcare, Healthcare Quality, Insurance, Inventory Management, Life Insurance, Loading/Unloading, Massage Therapy, Multitasking, Nursing, Nursing Management, Nutrition, Operational Support, Patient Safety, Reimbursement, Safety Compliance, Safety/Work Safety, Sanitation, Staff Training, Team Lead/Manager, Time Management, Training/Teaching, Vision Plan
LOCATION
Springfield, MA
POSTED
30+ days ago
Baystate Health, a nationally recognized leader in healthcare quality and safety, is looking for a Patient Food Service and Utility Ambassador to join our Food and Nutrition Services team in Springfield, MA.


SCHEDULE:


+ Part Time, 2nd Shift

+ 16 hours/week

+ Working hours are typically between 3PM-8PM

+ Rotating holidays and weekends are required


LOCATION :


+ Baystate Main Campus, 759 Chestnut Street, Springfield, MA


THE ADVANTAGES OF WORKING WITH BAYSTATE!


+ Excellent Compensation High-quality, low-cost medical, dental and vision insurance

+ Generous PTO – up to 25 days in the first year, with scheduled earned increases

+ Continuing education support and reimbursement

+ First Time Home Buyers Financial Packages

+ Farm Share Memberships

+ 403b retirement company match & annual company contribution increase based on years of service

+ Free money coach advice from a certified professional

+ Wellbeing programs that include but are not limited to mental, physical, and financial health

+ Pet, home, auto and personal insurance

+ Life insurance

+ Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!


Baystate Health, western Massachusetts’ only academic center and tertiary care provider has a long and proud tradition of continuous learning and improvement. We educate and train hundreds of healthcare workers every year and advance knowledge about new approaches to care. Together our inspired and compassionate teams manage the whole health needs of all communities in need.


Key Responsibilities


Patient Meal Service & Customer Care


Assesses patients for appropriate food selections and assists patients and families with menu choices in compliance with MNT orders and documented allergies. Confirms diet orders and allergies in applicable systems (CIS/CBord or equivalent). Accurately assembles patient meal trays and snacks according to prescribed diet orders and food safety standards. Delivers meals, snacks, and supplements to patient units using dual identifiers and ensures tray accuracy and completeness. Assists patients with tray setup when needed and coordinates delivery with nursing staff as required. Records meal intake, supplement consumption, and calorie counts when ordered. Communicates food concerns, intake issues, or patient feedback to the Clinical Nutrition Team, nursing, or Supervisor. Performs tray tracking and ensures timely, accurate delivery within established timeframes.


Kitchen Operations & Utility Support


Performs dish room operations including loading/unloading conveyor dish machines, tray retrieval, cart delivery, and tray removal. Safely washes and sanitizes all plate ware, utensils, pots/pans, equipment, carts, and food prep areas using approved procedures and chemicals. Maintains separation of clean and soiled items to prevent cross-contamination. Maintains sanitation of dish room, tray line, and production areas including floors and equipment at the end of shift. Utilizes proper chemical ratios according to Quality Assurance standards and follows all safety protocols. Practices safe food handling procedures including hand hygiene, glove use, temperature control, and First-In, First-Out (FIFO) inventory rotation. Stocks and refills cold and dry storage supplies for tray assembly areas and maintains established par levels. Accurately processes commissary orders and assists with inventory control.


Quality, Compliance & Team Support


Maintains temperature logs, Quality Control (QC) and Quality Assurance (QA) documentation as required by HACCP, JCAHO, DPH, and departmental standards. Demonstrates professionalism and serves as a positive representative of the department and organization. Works effectively in a fast-paced environment as both a team member and independently with minimal supervision. Performs additional duties as assigned, including food prep assistance, special cleaning projects, or operational support based on departmental needs.


Core Competencies


+ Strong customer service and communication skills

+ Knowledge of diet compliance and food safety standards

+ Ability to multitask in a fast-paced healthcare environment

+ Attention to detail and accuracy

+ Commitment to sanitation, safety, and patient satisfaction


Education:


GED or HiSET


Certifications:


Compensation


Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.


Minimum - Midpoint - Maximum


$16.34 - $19.73 - $24.12


Equal Employment Opportunity Employer


Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

About the Company

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Baystate Health