Patient Financial Services SBO Manager

Patient Financial Services SBO Manager
Location: Dover, Delaware
Job Type: Permanent | Full-Time
Schedule: Days
Salary: $82,950 – $128,565 per year

Position Overview

We are seeking an experienced Patient Financial Services (PFS) SBO Manager to lead and oversee Revenue Cycle operations, including patient billing, collections, cash application, customer service, financial counseling, and account reconciliation across multiple healthcare entities.

The ideal candidate will have strong healthcare revenue cycle and patient accounting experience, along with proven leadership skills and experience managing teams in a hospital or healthcare environment.

Key Responsibilities

• Lead, supervise, and develop Patient Financial Services and Revenue Cycle teams.
• Oversee patient billing, collections, financial counseling, and customer service operations.
• Manage cash application, payment posting, deposits, refunds, credit balances, and payment reconciliation.
• Monitor self-pay collections and collection agency performance.
• Oversee the resolution of unidentified payments and missing remittances.
• Review patient complaints and ensure timely, compliant resolution.
• Monitor team performance, quality assurance, productivity, and departmental goals.
• Provide employee training, performance evaluations, coaching, and career development.
• Prepare performance reports and implement improvement plans when targets are not achieved.
• Ensure compliance with applicable federal and state regulations, internal controls, and healthcare payer requirements.
• Collaborate with internal departments and leadership to improve Revenue Cycle processes and patient financial services.

Required Qualifications

• Bachelor's degree in business or related field preferred/required.
• 5+ years of experience in patient accounting, third-party reimbursement, healthcare revenue cycle, or a related field.
• Minimum 3 years of supervisory or leadership experience.
• Experience with treasury management, cash application, or cash management.
• Strong knowledge of healthcare billing, collections, payment posting, and revenue cycle operations.

Education Alternative: Candidates without a bachelor's degree may be considered with 8 years of progressive Revenue Cycle leadership experience. Candidates with a verified associate degree may qualify with 4 years of experience.

Preferred Qualifications

• 7+ years of experience in patient accounting, third-party reimbursement, or related healthcare revenue cycle functions.
• 5+ years of supervisory or management experience.
• Experience with Epic SBO / Epic Revenue Cycle and/or INFOR is highly desirable.

Why Consider This Opportunity?

Join a healthcare organization where you can make a meaningful impact by leading revenue cycle operations, improving financial performance, developing teams, and enhancing the patient financial experience.

Apply today to be considered for this exciting permanent leadership opportunity in Dover, DE!
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