Patient Financial Representative - Collections / Accounts Receivables

Why BayCare?

At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers, and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy built on a foundation of trust, dignity, respect, responsibility, and clinical excellence.

Position Details

• Location: Fully Remote (Florida residents only)
• Status: Full-Time
• Schedule: Monday through Friday
• Shift Hours: 8:00 AM - 4:30 PM

This Patient Financial Representative II opportunity is a full-time remote position. Candidates must reside in Florida.

Position Summary

The Patient Financial Representative II is responsible for performing a variety of patient accounting functions with a strong focus on collections, accounts receivable follow-up, claim resolution, and cash posting activities. This role works to ensure timely reimbursement by reviewing outstanding accounts, resolving billing issues, and following up with insurance carriers and patients regarding claim status and outstanding balances.

Additional responsibilities include billing, collections, customer service, and cash applications; documenting patient account activity; responding to customer billing inquiries; posting payments; implementing billing guideline changes; identifying payer-specific trends; and applying federal and state guidelines to collection efforts. The Patient Financial Representative II also interprets and follows up on Explanation of Benefits (EOBs), reviews claims through payer portals, communicates with insurance providers and patients regarding billing and claims, inventories supplies, reports and tracks equipment maintenance, and performs other duties as assigned.

Required Qualifications

Education

• High School Diploma or GED equivalent required

Experience

• Two (2) years of Patient Accounts experience or
• Two (2) years of experience in a related field
• Preferred: Accounts Receivable and Collections experience within Patient Accounts, Revenue Cycle, Medical Billing, or Healthcare Collections

Certifications & Licensures

• None required

Preferred Skills & Knowledge

• Customer service skills
• Administrative and clerical skills
• Organizational skills and attention to detail
• Knowledge of regulatory standards appropriate to the position
• Medical terminology knowledge and understanding
• Strong written and verbal communication skills
• Ability to work collaboratively within a team environment
• Computer skills appropriate to the position
• Experience working payer portals, insurance follow-up, claim resolution, and cash posting

BayCare offers a competitive total rewards package, including:

• Medical, Dental, and Vision Benefits
• Paid Time Off (PTO)
• Tuition Assistance
• 401(k) Match and Additional Annual Employer Contribution
• Annual Performance Appraisals and Team Award Bonus Opportunities
• Family Resources and Wellness Programs
• Community Perks and Employee Discounts
• Career Growth and Development Opportunities
• The opportunity to be part of an amazing team and a great place to work

Equal Opportunity Employer Veterans/Disabled