Patient Financial Counselor- HYBRID

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Job Type

Full-time

Description

BARROW BRAIN AND SPINE

JOB DESCRIPTION

Patient Financial Counselor

JOB TITLE: Patient Financial Counselor

DEPARTMENT: Business Office

REPORTS TO: Revenue Cycle Director

FLSA STATUS: Non-exempt

JOB SUMMARY: Position interacts with patients for the purpose of collecting outstanding patient accounts

SALARY DESCRIPTION: Hourly $22- $25

TYPICAL PHYSICAL DEMANDS:

• Prolonged sitting, standing, some bending, stooping and stretching and/or walking
• Eye-hand coordination and manual dexterity sufficient to operate a computer keyboard, photocopier, fax machine, telephone, calculator, and other office equipment
• Normal range of hearing and vision to record, prepare, and communicate appropriate reports

TYPICAL WORKING CONDITIONS:

• Work is performed in an office environment, with contact with patients, office staff, physicians, etc.
• Overtime as required

JOB DUTIES & RESPONSIBILITIES:

• Answers and handles telephone calls pertaining to outstanding account balances
• General filing as needed.
• Interacts with physician and/or his/her representative regarding problem patient outstanding account.
• Makes financial arrangements with patients for payment.
• Interacts with collection agencies as required.
• Defines and monitors budget payment programs, making sure that patients are complying with their agreements.
• Composes correspondence as required.
• Follows up on all Bankruptcy Accounts and Deceased Patient Account Processing, etc.
• Work new status in collection module on a regular basis.
• Follows up on mail return
• Mails form letters to patients to encourage payment of delinquent accounts.
• Confers with patients by telephone in attempt to determine reason for overdue payment, reviewing terms of credit policy
• Records information about financial status of patient and status of collection efforts
• Process patient receipts per BBS standards.
• Return all voice mail messages within a 24 hour period
• Attends staff meetings and participates in special committees
• Other duties and assignments as necessary

PERFORMANCE REQUIREMENTS:

• Reports to work regularly without undue tardiness
• Maintains positive attitude and demonstrates the utmost in professionalism
• Dresses appropriately and professionally
• Completes work accurately and in a timely manner
• Excellent oral, written & telephone communication skills, along with tact, diplomacy, and strong customer service orientation
• Prioritizes work activities and receives and assumes multiple job duties
• Maintains effective working relationships with physicians, administration, BBS staff members, and hospital personnel
• Requires flexibility to work occasional evenings or weekends

EDUCATION & EXPERIENCE:

• Requires flexibility to work occasional evenings or weekends
• Prior experience in a private practice or hospital setting preferable
• Insurance billing experience utilizing CPT and ICD-10 coding
• Extensive background knowledge of the hospital admitting process
• High school or G.E.D.

Salary Description

Hourly $22-$25