Patient Financial Counselor

Are you looking for a career opportunity that gives back to your community?

Look no further than Community Health Systems, Inc. (CHS)!

Why choose CHS?

• Great Benefits (Medical/Dental/Vision/401K Plan/Life Insurance Offerings)
• Generous PTO Plan & Paid Holidays
• Excellent Work-Life Balance
• Fun Employee Events!
• A supportive, mission-driven environment

Patient Financial Counselor (Full-Time, Monday–Friday, 8 AM–5 PM)

Location: Beloit, WI
Reports to: Interim Lead Patient Financial Counselor

Summary:

The Patient Financial Counselor helps patients understand and manage healthcare costs by identifying payment options, assisting with financial programs, and ensuring access to care.

Key Responsibilities:

• Screen and assist patients for Medicaid and financial assistance eligibility
• Process sliding fee applications and prior authorizations
• Explain billing, charges, and payment policies to patients
• Set up payment plans and apply appropriate discounts
• Maintain accurate account documentation and daily activity logs
• Complete Good Faith Estimates and required financial documents
• Coordinate with registration and billing teams
• Provide excellent customer service for billing-related inquiries
• Ensure patient confidentiality and compliance with policies
• Assist with patient registration and other duties as needed

Qualifications:

• High school diploma or equivalent required
• 2–3 years of healthcare, billing, or accounting experience preferred
• Knowledge of insurance, billing, and basic accounting principles
• Strong communication, organization, and customer service skills
• Basic computer proficiency (data entry, spreadsheets, email)
• Ability to handle confidential information and adapt to change

Community Health Systems, Inc. is an equal opportunity employer