Patient Financial Advocate | Full-Time

Position: Patient Financial Advocate

Department: Business Services

Location: Glencoe, MN

Remote Work: No

Position Type: Full Time

Hours Per 2-week Pay Period: 80

Shift: Days

Schedule: 8am-4:30pm, Monday-Friday

Weekend Rotation: N/A

Holiday Rotation: N/A

Glencoe Regional Health (GRH) fosters a culture that cares. Our mission is to improve every life by offering high-quality, safe, and accessible healthcare. We stive to be both the provider of choice and the employer of choice. Our family of care includes a critical access hospital, skilled nursing facility, independent senior apartment complex, and three primary care clinics.

We see every day that engaged employees provide the best care. Our people set us apart, and we recognize our employees through gratitude programs and events throughout the year. Like our staff, our engagement scores go above and beyond, scoring higher than the national average for healthcare employers. We provide compassionate care for all by hiring people who align with our values. At GRH, we care for you like family.

Position Summary:

A direct customer service position, the Patient Financial Advocate assists patients by phone and in person regarding their questions on self-pay balances with or without insurance, answers basic questions on explanation of benefits (EOB's), account status and facilitates timely payments to reduce bad debt. Maintaining strict patient privacy, this role is responsible for researching accounts, responding to patient inquiries and has a thorough understanding of special programs and medical discounts. The Advocate works collaboratively with other departments by communicating patient insurance changes found in self-pay work queues.

Education and Experience:

• High school diploma/GED equivalent.
• Medical terminology, medical office or insurance billing experience preferred.
• Notary license required or obtained within 3 months of hire.

Required Skills and abilities:

• Proficient in Microsoft Office applications, internet-based programs, and ability to operate a variety of office
• equipment is required.
• Strong working knowledge of Epic EMR preferred.
• Possess strong communication and interpersonal skills. Interacts with others using tact and professionalism.
• Uses proper phone etiquette.
• Maintains confidence and discretion while handling sensitive information.
• Prioritizes responsibilities ensuring deadlines and expectations are maintained. Attention to detail is imperative.
• Ability to work independently and as a team player, while maintaining a positive, service-oriented attitude.
• Possess initiative, good judgment, and responsibility for decision making.

Compensation and Benefits:

Compensation decisions are made based off of several factors including relevant work experience, education, certification and licensure as well as internal equity. It is not typical for an individual to be hired at the top of their hourly range.

Hourly Range: $22.71 to $31.81

Wages are just one part of our employee compensation package. To review our Employee Benefits, visit Employee Benefits | Glencoe Regional Health