| Location | Aurora, CO |
Job ID: 181467
Location: Aurora, CO
Contract Duration: 4 Months
Work Arrangement: Onsite
Schedule: Monday–Friday, 8:00 AM–4:00 PM
Company: Sigma, Inc.
Sigma, Inc. is seeking a customer-focused Patient Family Service Specialist for an onsite contract opportunity at Children's Hospital Colorado in Aurora, CO. This role provides exceptional customer service and guest relations support to patients, families, and visitors while helping maintain a safe, welcoming, and organized hospital environment.
The ideal candidate will have experience in healthcare customer service, hospital guest relations, front desk administration, visitor management, or hospitality services. Responsibilities include visitor screening, badge issuance, patient and family assistance, wayfinding, and conflict de-escalation to ensure a positive patient and family experience.
Greet, welcome, and direct patients, families, and visitors throughout hospital facilities.
Perform visitor check-in, screening, and authorization verification procedures.
Use the Visitor Management System to verify visitor status and issue identification badges.
Access Epic to confirm visitor authorization and comply with hospital access procedures.
Provide clear directions and wayfinding assistance to patients, families, and visitors.
Professionally handle challenging interactions and de-escalate conflicts involving visitors, patients, and family members.
Maintain accurate visitor records and support the efficient operation of the hospital's Visitor Management Program.
Deliver compassionate, professional customer service while supporting patient and family satisfaction.
Maintain organization and efficiency in a fast-paced healthcare environment.
Remain available for on-call support with at least one day's advance notice.
High school diploma or equivalent.
At least one year of administrative or clerical experience in a customer service environment.
Strong verbal communication, interpersonal, and customer service skills.
Ability to multitask, stay organized, and work effectively in a fast-paced environment.
Ability to handle sensitive interactions with professionalism, patience, and discretion.
Willingness to work onsite in Aurora, CO, Monday through Friday, from 8:00 AM to 4:00 PM.
Availability for on-call support with at least one day's advance notice.
Education Equivalency: A relevant associate's or bachelor's degree may substitute for the required experience on a year-for-year basis.
Licensure/Certification: None required.
Previous experience in hospital guest relations, patient services, healthcare administration, medical reception, or visitor services.
Hospitality, hotel front desk, reception, or customer-facing administrative experience.
Experience resolving customer concerns and de-escalating difficult situations.
Familiarity with Epic EMR, visitor management systems, visitor screening, and badge issuance.
Ability to provide clear directions and compassionate support to patients, families, and visitors.
The ideal candidate is approachable, professional, patient, and service-oriented, with excellent communication and problem-solving skills. Candidates with backgrounds in hospital reception, medical front desk support, patient access, hotel guest services, visitor management, or administrative customer service are encouraged to apply.
Client Environment: Children's Hospital Colorado
Contract: 4 months
Work Location: Onsite in Aurora, Colorado
Work Schedule: Monday–Friday, 8:00 AM–4:00 PM
Education: High school diploma or equivalent
New Travelers: Considered
Certification: Not required