Patient Facing PD

This position handles incoming phone calls, assists walk-in patients, processes mail and faxes, and supports patients with billing and account inquiries related to both dental and medical services. The role requires professionalism, attention to detail, and strong communication skills to ensure a positive and efficient patient experience.

Patient Facing PD
Job Number: 26-00788

 
Be at the forefront of innovation. ECLARO is looking for a Patient Facing PD for our client in Chapel Hill, NC.
 
ECLARO’s client is notable public research university. If you’re up to the challenge, then take a chance at this rewarding opportunity!
 
Position Overview:

• The Patient Accounts Representative is responsible for front-line, patient-facing duties within the Accounting Office.
• This position handles incoming phone calls, assists walk-in patients, processes mail and faxes, and supports patients with billing and account inquiries related to both dental and medical services.
• The role requires professionalism, attention to detail, and strong communication skills to ensure a positive and efficient patient experience.

 
Responsibilities:

• Greet and assist patients and visitors in a courteous and professional manner
• Answer incoming calls and direct inquiries to the appropriate department or team member
• Respond to patient billing questions, explain statements, and provide basic account information
• Accept and process patient payments; provide receipts and documentation as needed
• Handle incoming and outgoing mail, including scanning, sorting, and distributing faxes
• Log and track patient inquiries, correspondence, and documentation in accordance with office procedures
• Collaborate with billing, clinical, and administrative staff to resolve patient account issues
• Maintain confidentiality of patient information in compliance with HIPAA and institutional policies
• Ensure desk and waiting area remain clean, organized, and professional

 
Required Qualifications:

• 1–2 years of experience in a healthcare, medical, dental, or customer service setting
• Experience with patient billing systems, insurance processes, and EHR/EMR systems preferred
• Background in both dental and medical billing environments strongly preferred
• Strong interpersonal and verbal communication skills
• Professional demeanor and commitment to providing excellent customer service
• Ability to manage multiple tasks and prioritize in a busy environment
• Proficient in Microsoft Office and comfortable working with databases and digital records
• Detail-oriented with strong problem-solving and organizational abilities
• Knowledge of HIPAA and patient confidentiality requirements

 
Pay Rate: $19.00/Hour
 
If hired, you will enjoy the following ECLARO Benefits:

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

 
If interested, you may contact:
Lester Candilado

jan.candilado@eclaro.com

6466800168
Lester Candilado | LinkedIn
 
Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.