Patient Experience Specialist for the Brain Health Network

Posting Details

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Posting Summary

Logo Posting Number RTF00186PO26 USC Market Title Patient Support Specialist Link to USC Market Title https://uscjobs.sc.edu/titles/156344 Business Title (Internal Title) Patient Experience Specialist for the Brain Health Network Campus Columbia Work County Richland College/Division School of Medicine Columbia Department SOMC Brain Health Anticipated Hiring Range $40,269 - $58,390 Location of Vacancy Part/Full Time Full Time Hours per Week 40 Work Schedule

• Standard working schedule: 8:30am - 5:00pm
• Must be willing to work a flexible schedule to meet the needs of the department.

Type of Staff Position Staff Time-Limited (STL) Basis 12 months Job Search Category Administrative

About USC

About University of South Carolina

From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor's degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service - helping to build healthier, more educated communities in South Carolina and beyond.

Benefits for Research Grant or Time-Limited Positions Are Indicated Below

The University of South Carolina (UofSC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about UofSC benefits, access the "Working at USC" section on the Applicant Portal at https://uscjobs.sc.edu. Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.

South Carolina Retirement Yes State Insurance Programs Yes Annual Leave Yes Sick Leave Yes

Position Description

Advertised Job Summary

The Patient Experience Specialist serves as the first point of contact for patients, families, and visitors at the USC Brain Health Center. This role is responsible for creating a welcoming and supportive environment by greeting individuals upon arrival, assisting with wayfinding, and managing incoming telephone communications. The ideal candidate demonstrates excellent customer service skills, professionalism, and the ability to efficiently handle high-volume interactions in a healthcare setting. To demonstrate commitment to conducting business lawfully and ethically by consistently adhering to compliance policies, procedures and regulations.

Job Related Minimum Required Education and Experience

• Typically holds a high school diploma or GED. Requires 2 or more years of job related experience.

Required Certification, Licensure/Other Credentials Preferred Qualifications

• Experience in administrative coordination, office administration, customer service, and/or operational support functions.

Knowledge/Skills/Abilities

• Exceptional interpersonal and communication skills.
• Strong customer service orientation with a patient-centered approach.
• Ability to multitask and manage high call volumes in a fast-paced environment.
• Professional demeanor and appearance.
• Basic computer proficiency (e.g., phone systems, scheduling software, Microsoft Office).
• Strong organizational skills with the ability to manage multiple concurrent tasks and maintain confidentiality.

Job Duties

Job Duty

Greets all guests in a friendly, courteous, and professional manner upon entry to the Center. Provides clear directions and wayfinding assistance within the facility and offers to escort when giving directions. Assists patients with check-in processes as needed or directs them to the appropriate staff. Actively monitors lobby and waiting areas to ensure a welcoming, organized, and safe environment. Anticipates patient needs and proactively offers assistance.

Essential Function Yes Percentage of Time 40% Job Duty

Serves as the primary point of contact for all incoming calls to the USC Brain Health Center. Answers, screens, and routes calls to appropriate departments or staff in a timely manner. Provides accurate information regarding clinic services, hours of operation, and general inquiries. Maintains professionalism and empathy in all telephone interactions.

Essential Function Yes Percentage of Time 30% Job Duty

Collaborates with clinical and administrative staff to ensure smooth patient flow. Communicates patient arrivals or concerns to appropriate team members. Supports front desk operations during peak times as needed. Maintains confidentiality and compliance with HIPAA and organizational policies.

Essential Function Yes Percentage of Time 20% Job Duty

Assists with basic clerical tasks such as data entry, scheduling support, or document handling. Helps maintain updated contact directories and reference materials for call routing for all brain health personnel.

Essential Function Yes Percentage of Time 5 Job Duty

Performs other duties as assigned. Serves as an active member of the department team.

Essential Function Yes Percentage of Time 5

Position Attributes

Hazardous weather category Non-Essential Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing. No

Posting Detail Information

Number of Vacancies 1 Desired Start Date 09/01/2026 Position End Date 08/31/2027 Job Open Date 08/11/2026 Job Close Date 09/25/2026 Open Until Filled No Special Instructions to Applicant

Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.

We are only accepting applications submitted by September 25, 2026.

Quicklink for Posting https://uscjobs.sc.edu/postings/211366 EEO Statement

The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Do you have at least a High School Diploma or GED and 2 or more years of job-related experience?
• Yes
• No

Applicant Documents

Required Documents

• Resume
• List of References and Contact Information

Optional Documents

• Cover Letter