| Location | Richland County, SC |
Patient Experience Specialist for the Brain Health Network
Salary
See Position Description
Location
Richland County, SC
Job Type
FTE - Full-Time
Job Number
9756612
Agency
University of South Carolina
Opening Date
08/12/2026
Closing Date
9/25/2026 11:59 PM Eastern
Agency Specific Application Procedures:
Your application must be submitted online at https://apptrkr.com/9756612
Class Code:
AM60
Position Number:
9756612
Normal Work Schedule:
Monday - Friday (8:30 - 5:00)
Pay Grade
Unclassified
EEO Statement
Equal Opportunity Employer
Veteran Preference Statement
South Carolina is making our Veterans a priority for employment in state agencies and institutions.
Job Responsibilities
Patient Experience Specialist for the Brain Health NetworkDepartment: SOMC Brain HealthPart/Full Time: Full TimeAdvertised Salary Range: About UofSCFrom the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelors degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service - helping to build healthier, more educated communities in South Carolina and beyond.Advertised Job SummaryThe Patient Experience Specialist serves as the first point of contact for patients, families, and visitors at the USC Brain Health Center. This role is responsible for creating a welcoming and supportive environment by greeting individuals upon arrival, assisting with wayfinding, and managing incoming telephone communications. The ideal candidate demonstrates excellent customer service skills, professionalism, and the ability to efficiently handle high-volume interactions in a healthcare setting. To demonstrate commitment to conducting business lawfully and ethically by consistently adhering to compliance policies, procedures and regulations.
Minimum and Additional Requirements
Knowledge/Skills/Abilities- Exceptional interpersonal and communication skills.- Strong customer service orientation with a patient-centered approach.- Ability to multitask and manage high call volumes in a fast-paced environment.- Professional demeanor and appearance.- Basic computer proficiency (e.g., phone systems, scheduling software, Microsoft Office).- Strong organizational skills with the ability to manage multiple concurrent tasks and maintain confidentiality.
Preferred Qualifications
Preferred Qualifications- Experience in administrative coordination, office administration, customer service, and/or operational support functions.
Additional Comments
Job Close Date09/25/2026Special Instructions to ApplicantPositions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.We are only accepting applications submitted by September 25, 2026.To apply, please visit: https://apptrkr.com/9756612EEO StatementThe University of South Carolina does not discriminate in educational or employment opportunities on the basis of race, sex, gender, gender identity, transgender status, age, color, religion, national origin, disability, sexual orientation, genetics, protected veteran status, pregnancy, childbirth or related medical conditions.je-3780ca92fcdc462a98e21bd3bd2598bc
Benefits for State Employees
The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.
Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
Employer State of South Carolina
Agency University of South Carolina Address Division of Human Resources
Columbia, South Carolina, 29208
Phone 803-777-3821
The language used in this document does not create an employment contract between the employee and the agency. This document does not create any contractual rights or entitlements. The agency reserves the right to revise the content of this document, in whole or in part. No promises or assurances, whether written or oral, which are contrary to or inconsistent with the terms of this paragraph create any contract of employment.