Patient Experience Improvement and Transformation Specialist

Current Employees:

If you are a current Monument Health employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage.

Primary Location

Rapid City, SD USA

Department

CS Patient Experience

Scheduled Weekly Hours

40

Starting Pay Rate Range

$69,888.00 - $87,360.00

(Determined by the knowledge, skills, and experience of the applicant.)

Job Summary

The Patient Experience Improvement and Transformation Specialist is responsible for supporting patient experience initiatives and interventions focusing on ensuring our patient's experience is consistent and exceptional. Assists the Patient Experience Director in the development and implementation of strategies aimed at maximizing patient experience and ensuring that teams have the necessary tools and support to do so.

Responsible for assisting with implementing strategies to enhance the quality of care and overall experience for patients and their loved ones. You will play a vital role in cultivating a culture of exceptional service across our health system and instilling a sense of warmth and compassion throughout the organization.

Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:

• Supportive work culture
• Medical, Vision and Dental Coverage
• Retirement Plans, Health Savings Account, and Flexible Spending Account
• Instant pay is available for qualifying positions
• Paid Time Off Accrual Bank
• Opportunities for growth and advancement
• Tuition assistance/reimbursement
• Excellent pay differentials on qualifying positions
• Flexible scheduling

Job Description

Essential Functions:

• Analyze experience of care surveys and other patient feedback data to identify key areas for improvement.
• Lead or support department level initiatives by applying structured process improvement and change management principals and tools.
• Provide hands-on coaching and mentoring to clinical staff to enhance empathy and communication skills.
• Round on patients and families to address concerns and improve service delivery.
• Assist in the delivery of training programs focused on quality, compassionate care.
• Support local patient experience champions and collaborate in patient experience meetings.
• Help clinical caregivers understand and apply patient experience feedback to improve care.
• Foster a culture of empathy and inclusivity among caregivers.
• Promote patient-centered care by engaging with patients and families for continuous feedback.
• All other duties as assigned.

Additional Requirements

Required

Education - Completion of a clinical degree program

Certifications - as required by area of clinical degree

Work Experience - 3+ years Clinical Experience

Preferred:

Education - Completion of a nursing education program that is approved by a board of nursing

Certifications - Registered Nurse (RN) - South Dakota Board of Nursing

Physical Requirements:

Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

Job Category

Patient Services

Job Family

Community Outreach

Shift

Requires the ability to work assigned schedules and hours as determined by the department

Employee Type

Regular

15 Corporate Services Division

Make a difference. Every day.

Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.