Patient Estimates Supervisor

At OrthoVirginia, you're part of a team dedicated to delivering expert orthopedic and therapy care across the state. As Virginia's largest provider of musculoskeletal care, we offer full-time and part-time opportunities in a collaborative, team-oriented environment.

With more than 159 physicians in over 35 locations-including Lynchburg, Northern Virginia, Richmond, Southwest Virginia, and Hampton Roads-OrthoVirginia is a leader in orthopedic surgery, non-surgical care, and physical, hand, and occupational therapy. Our nationally recognized specialists treat a full range of musculoskeletal injuries and conditions, helping patients of all ages move, heal, and thrive.

Join us and become part of a trusted network committed to excellence in orthopedic care.

Lead a team that helps patients navigate the financial side of healthcare with confidence.

At OrthoVirginia, we believe a great patient experience starts long before an appointment or procedure. As our Patient Estimates Supervisor, you'll lead a team responsible for delivering accurate financial estimates, supporting pre-service collections, and helping patients understand their financial responsibility before care begins.

This role combines people leadership, revenue cycle expertise, operational oversight, and process improvement. You'll oversee daily operations, coach and develop a high-performing team, leverage data to identify opportunities, and collaborate across Revenue Cycle, Clinical Operations, Contracting, and IT to improve estimate accuracy and the overall patient financial experience.

If you're a revenue cycle leader who enjoys building strong teams, optimizing workflows, and using data to drive results, we'd love to hear from you.

What You'll Do

Lead & Develop a High-Performing Team

• Supervise and support a team responsible for patient estimates and pre-service collections.
• Monitor productivity, quality, service levels, and key performance metrics.
• Provide coaching, training, and performance feedback to promote team success and professional growth.
• Foster a culture of accountability, collaboration, and continuous improvement.

Drive Estimate Accuracy & Financial Performance

• Oversee the end-to-end patient estimate process, ensuring estimates accurately reflect benefits, contracted rates, and pricing policies.
• Monitor estimate accuracy, turnaround times, collections performance, and operational trends.
• Identify root causes of estimate variances and implement corrective actions.
• Develop reporting and dashboards to provide visibility into team and program performance.

Optimize Processes & Technology

• Lead workflow improvements that increase efficiency, accuracy, and consistency.
• Partner with IT and system administrators to enhance estimating tools and revenue cycle technology.
• Validate system updates and configuration changes to support accurate estimate generation.
• Establish standardized processes and best practices across the function.

Collaborate Across the Organization

• Partner with Revenue Cycle, Contracting, Billing, Patient Access, and Clinical Operations teams to ensure alignment.
• Communicate policy, reimbursement, and workflow changes that impact estimate generation and collections.
• Support initiatives that improve price transparency, reduce billing surprises, and enhance the patient experience.

What We're Looking For

Required Qualifications

• At least 3 years of healthcare revenue cycle, patient financial services, or financial clearance experience.
• At least 1 year of experience in a people leader role.
• Knowledge of insurance, reimbursement, patient estimates, and revenue cycle operations.
• Experience with Epic or similar healthcare systems.
• Strong analytical, communication, and problem-solving skills.
• Ability to prioritize and manage multiple responsibilities in a fast-paced environment.

Preferred Qualifications

• Bachelor's degree in Healthcare Administration, Business, or a related field.
• Experience with patient estimates, financial counseling, pre-service collections, or price transparency.
• Experience using metrics and reporting to drive performance improvements.
• Experience leading cross-functional process improvement initiatives.

IND123

Compensation Range for this position:

$53,400.00 - $80,100.00

Compensation for this role will be based on several factors, including the candidate's qualifications, relevant experience, education, skills, certifications, geography/market, and internal equity considerations.

This organization participates in e-Verify. Esta organización participa en e-Verify.