Patient Engagement Specialist | Brooklyn, NY · $50,000–$60,000/year
About the Role A growing healthcare company is looking for a people-centered professional to serve as a key touchpoint for patients navigating their care. In this role, you'll build meaningful relationships with patients, guide them through available resources, and connect them with the right services at the right time. If you're passionate about making healthcare feel human, this is the role for you.
Key Responsibilities
Patient Engagement
- Serve as a primary point of contact for patients, building trust and rapport
- Proactively reach out to patients to assess needs and ensure they feel supported
- Educate patients on available programs, services, and resources
Referrals & Care Coordination
- Identify patients who would benefit from additional services and facilitate appropriate referrals
- Coordinate with internal teams and external providers to ensure smooth transitions of care
- Track referral outcomes and follow up to confirm patients are connected and engaged
Documentation & Reporting
- Maintain accurate and up-to-date patient records and interaction logs
- Track engagement activity and referral data to support reporting and quality improvement
- Ensure all documentation meets relevant compliance and privacy standards
Qualifications
- Experience in a patient-facing, community health, or care coordination role
- Strong interpersonal and communication skills with a compassionate, patient-first approach
- Ability to manage multiple cases and priorities simultaneously
- Familiarity with healthcare systems, referral processes, or social determinants of health is a plus
Interested? Send your resume to: Aron@bhirednyc.com