Patient Coordinator

Pay Rate: $18 per hour - $22 per hour
Shift Hours: 8am-4pm, Monday-Friday

Responsibilities:

• Greet patients either in person or via telephone and update their insurance/demographics in the practice management system.
• Verify insurance prior to patient's arrival or at the time of arrival before the visit.
• Communicate with appropriate staff regarding patient's arrival and ensure that the patient's medical record is available for the physician.
• Process and update HIPAA-related paperwork and other institutional forms as necessary.
• Collect or retrieve referrals or insurance authorizations as required.
• Review the status of the waiting room on a routine basis and ensure that patients are kept advised of wait times.
• Ensure that patient has paid the co-pay or collect co-pay under the direction of billing staff, providing the patient with a receipt following established cash-control processes.
• Schedule patient for follow-up appointments as needed and provide guidelines for requesting medical records, if necessary.
• Answer phones for practice and schedule appointments.
• Follow all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents.
• Initiate reminder phone calls for next-day appointments.
• Perform other related duties as assigned.

Requirements:

• High School graduate/GED.
• 1 year of physician practice experience.
• Minimum of one week of on-site training provided by the practice.
• Keyboarding skills are necessary.
• Ability to communicate effectively with multicultural and language-deficit patients.
• Effective interpersonal and communication skills required.
• Excellent telephone etiquette.

Preferred Skills:

• Experience in a medical office setting, utilizing a computer system for physician scheduling.
• IDX or other practice management system experience preferred.
• Knowledge of medical terminology strongly preferred.
• Must be able to adapt to a growing and changing environment.