Patient Coordinator

About Edina Plastic Surgery 

At Edina Plastic Surgery, we exist to transform lives by elevating confidence in our patients. Every consultation, every call, and every visit is an opportunity to help someone feel more empowered, more comfortable in their skin, and more aligned with the best version of themselves. This purpose fuels everything we do—from the care we provide to the culture we create. When you join our team, you’re not just answering phones or scheduling appointments. You’re part of something bigger: helping people reclaim their confidence and rediscover joy in how they see themselves. That mission is the heart of who we are—and we carry it into every patient interaction, every single day.

At United Aesthetics Alliance (UAA), we are dedicated to empowering our medical professionals and staff at leading plastic surgery practices and med spas nationwide. We believe that when people feel confident in their own skin, they’re free to live with purpose. As a growing medical aesthetics company, we are building a best-in-class portfolio through exceptional partnerships, innovative services, and a culture rooted in excellence. UAA is a rapidly growing company acquiring plastic surgery and med spa practices across the country. Backed by private equity firm, Varsity Healthcare Partners, UAA is poised for successful positioning in the aesthetics market.

About the Role

Are you passionate about delivering exceptional patient care and creating a positive first impression? Edina Plastic Surgery is looking for a friendly, organized, and professional Patient Coordinator to join our team in Edina, MN.

As a key member of our front desk team, you’ll serve as both the first and last point of contact for patients—ensuring a seamless, compassionate, and high-quality experience from start to finish.

Position Summary

We are seeking a Patient Coordinator to join our front desk team in Edina, MN. This role is key in ensuring each patient’s journey is seamless, welcoming, and professional. As the first and last point of contact, you will set the tone for a world-class patient experience. This position also requires a substantial amount of written communication with patients through text messaging, so strong writing skills, including using professional spelling and punctuation, are essential.

Responsibilities

• Greet patients warmly in person, over the phone, by text, and via email.
• Perform and manage a substantial amount of written communication with patients via text to provide timely and accurate information.
• Schedule consultations, procedures, and follow-up appointments accurately.
• Communicate with patients regarding procedures, pricing, and expectations.
• Maintain and update patient records in our EMR system (Nextech).
• Assist with new patient paperwork and intake processes.
• Ensure strict compliance with HIPAA and patient privacy standards.
• Provide thoughtful and timely follow-up to patient inquiries.
• Collaborate with surgeons, providers, and staff to support the patient journey.

Qualifications

• 3–5 years of experience in healthcare, customer service, or a related field.
• Prior experience in plastic surgery, cosmetic dermatology, or aesthetics is highly preferred.
• College degree preferred, but not required.
• Organizational and multitasking skills in a fast-paced environment.
• Proficient in Microsoft Office; experience with Nextech EMR a plus.
• Excellent communication skills, including strong written ability for professional patient texts and emails.
• Professional, respectful, and patient-focused approach.

Physical Requirements

• Ability to perform desk-based work and communicate consistently with patients and colleagues throughout each shift, with or without reasonable accommodation.
• Ability to use text messaging and computer systems consistently throughout each shift, with or without reasonable accommodation.

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Ideal Candidate

You will thrive in this role if you are:

• Patient-focused: you care deeply about creating positive experiences.
• Detail-oriented: organized, accurate, and thorough.
• Tech-savvy: comfortable using EMRs, scheduling systems, and communication tools.
• Team-oriented: supportive, collaborative, and positive.
• Adaptable: calm and flexible when priorities shift.

Why Work With Us?

Edina Plastic Surgery is more than a workplace. You will join a supportive team that values growth, professionalism, and purpose.

We offer:

• Generous PTO starting at 3 weeks per year, increasing with tenure (up to 5 weeks).
• Paid holidays, including your birthday.
• Up to 4 hours of paid time off annually for personal medical or dental appointments.
• A warm, professional, patient-centered culture where your work makes a difference every day.

Job Type: Full-time, onsite

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance 
• Paid Holidays

Edina Plastic Surgery in collaboration with United Aesthetics Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to any characteristic protected by applicable federal, state, or local law.