Overview:
Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state’s most vulnerable and underserved residents.
Founded in 1999, we’ve grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women’s health to endocrinology and psychiatry. We also provide nursing home support, care management, and in-home care through our Essen House Calls program. Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it.
We’re looking for talented, motivated individuals to join our growing team. Whether you’re a medical provider, administrator, or operations professional, there’s a career here for you. Join us in making a real difference in the health of our community.
Job Summary:
Essen Health Care is seeking a Patient Coordinator – Women’s Health to join our Call Center team. This role is responsible for managing inbound/outbound patient communications, scheduling appointments, and supporting care coordination for women’s health services. This is a fast-paced, patient-facing role ideal for someone with strong communication skills and prior healthcare call center experience.
Responsibilities:
- Handle high-volume inbound and outbound calls in a call center environment
- Schedule, reschedule, and confirm patient appointments for Women’s Health services (OB/GYN, prenatal, etc.)
- Provide patients with accurate information regarding services, providers, and locations
- Verify patient demographics, insurance, and eligibility
- Coordinate care and follow-ups, including referrals and test scheduling
- Address patient inquiries with professionalism, empathy, and urgency
- Document all interactions accurately in the EMR system
- Collaborate with clinical and administrative teams to ensure seamless patient experience
Qualifications:
- 1+ year of experience in a healthcare call center required
- Experience in Women’s Health, OB/GYN, or Care Coordination strongly preferred
- Strong communication and customer service skills
- Ability to manage high call volumes in a fast-paced environment
- Experience with EMR/EHR systems (eCW, Epic, or similar preferred)
- Bilingual Spanish preferred (not required)
What We Offer
- Competitive hourly rate ($20/hour)
- Growth opportunities within a leading healthcare organization
- Supportive, team-oriented environment
- Opportunity to make a meaningful impact on patient care
Equal Opportunity Employer:
Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.