The RoleThe Patient Coordinator is a key member of the Adult Daycare office team and supports both Adult Daycare and Home Care operations. Reporting to the Adult Daycare Director, this role is central to patient engagement, retention, and care coordination.This position is especially impactful within the Korean community, where language fluency, cultural understanding, and trusted relationships are essential to delivering exceptional care.Who We AreYoungs is a mission‑driven home care and adult daycare organization specializing in one‑on‑one personal care, companionship, and culturally responsive services. We design personalized care plans that support clients transitioning from hospital to home, as well as seniors seeking meaningful engagement through adult daycare.Our goal is simple: provide peace of mind to families and exceptional care to those we serve-whenever and wherever it's needed. We achieve this by living our values every day.Our Values: iCAREAt Youngs, our culture is grounded in the iCARE values, which guide how we show up for clients, families, and one another:Integrity – We act honestly, ethically, and with transparencyCompassion – We lead with empathy and genuine concern for othersAccountability – We take ownership of our responsibilities and outcomesRespect – We honor every individual, culture, and relationshipExcellence – We commit to the highest standards of care and serviceThese aren't aspirational-they're expectations.What You'll DoGuided by the iCARE values, you will:Serve as the primary point of contact for patient concerns and feedback, resolving issues proactively to enhance satisfaction and reduce attritionTrack, analyze, and report client retention, attendance, and billable hours KPIsMonitor daily attendance and identify trends or irregularitiesContact-and when appropriate, visit-patients who have stopped attending to encourage re‑engagementMaintain accurate master attendance logs and meal recordsCoordinate and assist with snack and lunch preparationCollect, organize, and track required documentation including TB tests and physical exam recordsManage and distribute patient gifts and recognition for attendance, birthdays, and activitiesLeverage community relationships-particularly within the Korean community-to support patient care and staffing needsCoordinate with Personal Care Assistants (PCAs) to assist with emergency coverageStep in to temporarily fill shifts when necessary to ensure uninterrupted patient careSupport the Home Care Coordinator with recruitment, placement, and staffing fulfillmentTrack and report on home care KPIs including vacant shiftsUphold company policies, regulatory requirements, and iCARE valuesPerform additional duties as assigned to support operational excellenceWho Will Thrive in This RoleYou'll be successful at Youngs if you are:Bilingual in Korean and English (required)Caring, dependable, and relationship‑drivenOrganized and comfortable managing multiple prioritiesConfident communicating with patients, families, caregivers, and leadershipComfortable in a fast‑paced, people‑focused environmentWilling to step in wherever needed to support patients and the teamValues‑driven and aligned with Integrity, Compassion, Accountability, Respect, and ExcellenceQualifications1–2 years of experience in adult daycare or home care preferredHigh school diploma or equivalentProficient with Microsoft 365 and basic computer systemsAbility to work full‑time hoursAbility to lift up to 20 pounds and perform light physical activity throughout the dayAbility to perform essential job functions with or without reasonable accommodationWhy Join Youngs?Make a meaningful difference in the lives of seniors and familiesUse your language skills and cultural connection to strengthen community careBe part of a values‑driven organization that truly lives iCAREBuild a career in a supportive, mission‑focused environmentApply today and join Youngs-where care is delivered withIntegrity, Compassion, Accountability, Respect, and Excellence. Location: 22003, 22031, 22032, 22033, 22034, 22035, 22039, 22030, 22027, 22041, 22042, 22043, 22044, 22046, 22150, 22151, 22152, 22153, 22180, 22181, 22182, 22101, 22102, 22304, 22306, 22307, 22309, 22310, 22311, 22312, 22201, 22202, 22203, 22204, 22205, 22206, 22207, 22209, 22213, 20120, 20121, 20124, 20816, 20817
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