Patient Concierge Coordinator, Ambulatory Scheduling, Full Time, First Shift

JobID: 24521

Category: Non Nursing - Patient Care

JobSchedule: Full time

Posted Date: 2026-09-25T13:37:04+00:00

JobShift:

For RN positions are you willing to accept New RN graduates?: N/A

The Ambulatory Concierge Coordinator serves as a key liaison for patients, providers, and healthcare teams, delivering concierge-level support across programs including the Referring Physician Department, International Patient Program, Signature Services, and Executive Health. This role is responsible for coordinating seamless access to care through provider-to-provider consultations, appointment scheduling, patient registration, insurance verification, medical record management, and care coordination across multiple specialties and clinics.

The coordinator supports VIP, executive, and international patient populations by providing personalized, high-touch service and ensuring timely, efficient navigation throughout the healthcare continuum. Responsibilities include managing international patient referrals, collaborating with insurers and embassy representatives, maintaining accurate documentation in Epic and Salesforce PRM, and facilitating clear communication among patients, providers, and operational teams.

Working closely with clinical and administrative leaders, the Ambulatory Concierge Coordinator helps enhance patient access, strengthen referral relationships, and deliver an exceptional patient experience. The ideal candidate is a highly organized, customer-focused professional with outstanding communication skills, strong attention to detail, and the ability to manage complex, time-sensitive requests with discretion, professionalism, and efficiency in a fast-paced environment.