Patient Communication Center Specialist-Baseline West

The Patient Communication Specialist (PCS) serves as the first contact for patients, the public, and other entities, handling inbound calls, texts, and chats while documenting interactions accurately.

• Receives and processes multiple contacts, greets patients, and directs them to appropriate departments.
• Schedules, reschedules, and cancels appointments across multiple clinic locations, verifying patient information.
• Responds to inquiries, supports patients by connecting with providers, and conducts outreach as needed.
• Ensures HIPAA compliance, maintains confidentiality, and promotes excellent customer service.
• Works collaboratively with care teams, follows safety policies, and adheres to organizational standards.
  
  

• Qualifications include a high school diploma or equivalent, healthcare experience, medical terminology knowledge, and fluency in English. Preferred qualifications are call center experience and bilingual skills.