Join a fast-paced, highly collaborative team at UPMC Mercy as a Patient Care Technician (PCT Specialist supporting Same Day Surgery and the Mercy Pavilion surgical area. In this vital role, you'll be at the heart of the patient experience-assisting with check-ins, obtaining vital signs and EKGs, supporting room turnover, transporting patients, stocking supplies, and working closely with nursing and waiting room staff to keep operations running smoothly. This is an excellent opportunity for an energetic, patient-focused individual who thrives in a dynamic environment with lots of movement and teamwork. You'll also have the opportunity to grow through UPMC's career ladder, along with potential cross-training in outpatient testing and phlebotomy. Enjoy a consistent Monday-Friday schedule with staggered shifts (no weekends, holidays, or nights, while building meaningful connections and making a direct impact on surgical patient care every day.
Responsibilities:
Provide safe, compassionate patient care while demonstrating respect for cultural diversity and maintaining a professional, team-oriented environment.
Support daily unit operations, including answering call lights/phones, transporting patients, stocking supplies, and assisting with meal trays.
Perform core PCT duties: ADLs (bathing, feeding, toileting, ambulating, repositioning, vital signs, weights, intake/output, point-of-care testing (e.g., blood glucose, and telemetry support.
Complete clinical tasks such as specimen collection, simple dressings, bladder scans, restraint application/removal, and HAC/PSI prevention.
Perform advanced skills including IV insertion/removal, Foley/straight catheterization, phlebotomy, and transport coordination ("ticket to ride" once competencies are achieved.
Maintain proficiency in at least one advanced skill based on department needs (e.g., 12-lead EKGs, basic arrhythmia recognition, complex wound care, NG tube management.
Educate patients and families under RN direction and assist with care planning/prioritization.
Document accurately in the medical record and support quality initiatives and departmental projects.
Transport monitored patients and assist with basic clerical tasks as needed.
Follow protocols when handling or transporting medications as part of patient transport duties.
High school diploma or GED required
Must meet one of the following:
2 years of general healthcare experience and meet Patient Care Technician - Senior requirements
1 year of healthcare experience and enrollment in a PT/OT/PA program with at least one completed clinical rotation
1 year of healthcare experience and a completed bachelor's degree in a health sciences field
Successful completion of:
UPMC Patient Care Technician Specialist class
eRecord training
Annual completion of a professional contribution (to be determined after hire
Nursing students with at least one completed clinical rotation preferred
EMT, Paramedic, or current enrollment in an EMT/Paramedic program preferred
May be required to complete UPMC cardiac rhythm course based on unit needs
Licensure, Certifications & Clearances:
UPMC is an Equal Opportunity Employer/Disability/Veteran