Patient Care Specialist

Job Description Summary

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Patient Care Specialist (PCS)
Vera Whole Health

Vera Whole Health is seeking a reliable, customer‑focused Patient Care Specialist (PCS) to join our team. As the first point of contact for patients, you play a vital role in creating a warm, efficient, and supportive clinic experience. We’re looking for someone with strong attendance, excellent communication skills, and 2–3 years of front‑office experience in a healthcare setting.

If you thrive in a patient‑centered environment and enjoy being part of a collaborative care team, this role is a great fit.
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How will you make an impact & Requirements

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How will you make an impact & Requirements

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• Greet and check in patients with professionalism and compassion

• Manage front‑office operations including scheduling, check‑out, and updating EMR records

• Answer multi‑line phones while following urgent/emergent protocols

• Conduct daily appointment reminders and outreach

• Collect and process payments at time of service

• Verify insurance eligibility and assist with authorizations

• Resolve patient concerns with empathy and problem‑solving

• Maintain confidentiality and follow HIPAA and safety protocols

• Support administrative tasks such as scanning, filing, and supply management

• Participate in team huddles and contribute to workflow improvements

What We’re Looking For

• 2–3 years of healthcare front‑office experience (required)

• Strong reliability and consistent attendance

• Excellent customer service and communication skills

• Ability to multitask in a fast‑paced environment

• Intermediate computer skills (MS Office + EMR experience)

• Ability to type 45+ WPM

• Cultural sensitivity and professionalism with diverse patient populations

• Additional language skills are a plus

Benefits

Vera Whole Health offers a comprehensive benefits package, including:

• Medical, Dental, and Vision Insurance

• 401(k) Retirement Plan

• 13 Paid Holidays

• Paid Time Off (PTO)

• Supportive, team‑oriented work environment

Health & Safety Requirements

• Hep B vaccination or proof of immunity

• Negative TB test within 90 days of start date

• CPR/BLS certification (pre‑hire)

• Annual influenza and COVID‑19 vaccinations per company policy

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Compensation:

$18.00

to

$27.00