Patient Care Specialist II

Job Description Summary

Patient Care Specialist II

Location: 8855 Immokalee Rd Naples, FL 34120

Pay Range: $20.00 - $22.50 per hour

Schedule: Full-Time- 8-5pm

Join a Patient-Focused Healthcare Team

We are seeking an experienced Patient Care Specialist II to join our growing outpatient healthcare team in Naples, Florida. This is an excellent opportunity for a healthcare front office professional who thrives in a fast-paced environment and is passionate about delivering exceptional patient experiences.

We are specifically looking for candidates with recent front office experience in a healthcare setting, preferably within Primary Care, Family Medicine, Internal Medicine, or Urgent Care. Local candidates residing in or near Naples, FL are strongly preferred.

Position Summary

The Patient Care Specialist II coordinates front office operations, scheduling, patient communications, and documentation activities that support efficient care center operations. This role applies working knowledge of healthcare front office workflows to resolve routine patient access questions, manage appointment activity, maintain accurate patient information, and support communication between patients, providers, and care teams.

The Patient Care Specialist II handles standard operational processes under moderate supervision and plays a critical role in ensuring a positive patient experience and smooth clinic operations.

How will you make an impact & Requirements

Benefits

• Medical Insurance
• Dental Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Paid Holidays
• Career Growth Opportunities
• Stable, Supportive Team Environment

Key Responsibilities

• Coordinate patient scheduling, registration, appointment preparation, and follow-up activities.
• Verify patient demographics, insurance information, referrals, authorizations, and required documentation before appointments.
• Greet patients and provide exceptional customer service during check-in and check-out processes.
• Respond to incoming patient calls, portal messages, and front desk inquiries with professionalism and accuracy.
• Identify scheduling gaps, incomplete documentation, and missing patient information, and take appropriate action to resolve routine issues.
• Route clinical messages, refill requests, forms, referrals, and patient inquiries to the appropriate care team members.
• Maintain accurate records within electronic medical records (EMR), scheduling systems, and patient communication platforms.
• Support daily office operations by prioritizing workloads and collaborating with providers and clinical staff.
• Collect copays and assist patients with insurance and billing-related questions within established guidelines.
• Escalate complex concerns to leadership or clinical staff as appropriate.

Minimum Qualifications

• Minimum 1 year of recent front office experience in a healthcare setting required.
• Experience in Primary Care, Family Medicine, Internal Medicine, or Urgent Care strongly preferred.
• High School Diploma or GED required.
• Experience with EMR/EHR and medical scheduling systems.
• Knowledge of insurance verification, referrals, and patient registration processes.
• Strong customer service, communication, and organizational skills.
• Ability to multitask and work efficiently in a high-volume medical office.

Preferred Qualifications

• Two or more years of healthcare front office experience.
• Experience working in outpatient physician practices.
• Familiarity with medical terminology and healthcare workflows.
• Local resident of Naples, FL or surrounding communities.

Why Join Us?

As a Patient Care Specialist II, you'll be an essential part of the patient journey, ensuring patients receive courteous, efficient service while supporting providers and clinical teams in delivering outstanding care. If you enjoy helping patients, staying organized, and being part of a collaborative healthcare team, we'd love to hear from you.

Apply today and join a team dedicated to providing exceptional care to the Naples community.

#MPMPG

Compensation Range:

$18.00

to

$27.00

The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.