About the position:
We're looking for a full-time, remote Patient Concierge Representative to join our Patient Concierge Team. This is a 100% remote role supporting patients across the United States — you will work full-time, 40 hours per week, on a schedule within U.S. business hours ([Monday–Friday or Monday–Thursday]). Ideal candidates are passionate about helping patients with scheduling appointments, answering questions, and addressing any non-clinical concerns.
Compensation: $16/hour, non-exempt
Responsibilities:
- Take patient calls and help patients to, e.g., schedule appointments, navigate intake, etc.
- Provide accurate, satisfactory answers to patients' queries and concerns
- De-escalate situations involving dissatisfied patients, offering patient assistance and support
- Contact patients to inform them about available test results or remind them about upcoming events in their care plan (e.g., annual wellness visit)
- Guide patients through navigating the practice website and/or troubleshooting the member/patient app
- Help patients find the right care and specialists within the practice network
- Review patient accounts, providing updates and information about billing and other account items
- Collaborate with other concierge services professionals to improve patient experience
Required skills and qualifications:
- University degree
- Strong communication, both written and verbal (candidates must be fluent in English and Spanish)
- Great active listening skills
- A patient and empathetic attitude
- Strong time management and organizational skills
- Adaptability and flexibility
- Comfortable working in fast-paced environments
- Excellent troubleshooting skills
- Computer literacy (experience with Salesforce Health Cloud is a plus)
- Phone skills, including familiarity with complex or multi-line phone systems
- Reliable home internet connection and a quiet, dedicated workspace suitable for taking patient calls
Benefits:
- Medical and Dental Insurance
- 401K