Patient Care Liaison

We’re proud to be named one of America’s Greatest Workplaces 2025 by Newsweek — a reflection of our shared commitment to excellence, integrity and compassion as we shape the future of aging in place. You’ll belong to a team that cares deeply for patients and each other; a team committed to consistently providing exceptional care.

Overview:

Patient Care Liaison / Personal Care Services

Office Location: Brooklyn Office  

Position: Intake/Patient Care Liaison

Job ID: 77687

Position Type: Full-Time

Remote/Virtual Position: No  

Salary: $25.00 /hourly 

Schedule: Monday - Friday, 9:00am - 5:00pm

 

**Bi-Lingual English/Spanish Required

 

What You Need to Know:

Be the Best Patient Care Liaison you can be:

If you meet these qualifications, we would love to meet you: 

• High School or GED required
• 1 - 3 years of experience 
• Previous home health care or home care experience highly desirable
• Bi-Lingual English/Spanish Required

Responsibilities:  

As a Patient Care Liaison, you will:

• Serveastheprimarypointofcontactfornewclientreferralsandservicerequests.
• Monitor intakesystemsandacceptnewcasespromptly,ensuringtimelyassignmenttocarecoordinationteams.
• Verify insuranceeligibility,authorizations,andclientinformationtosupportuninterruptedcare.
• Process referralsandauthorizationsaccuratelywithinestablisheddeadlines.
• Prepare dailyrecoveryreportsandcommunicatecareupdatestoclients.
• Coordinate onboardingactivities,includingwelcomecallsandverificationofdemographic,insurance,andemergencycontactinformation.
• Assign caregiverstonewcasesandconfirmschedules,servicedetails,andclientneeds.
• Facilitate smoothtransitionsbetweenintake,scheduling,andongoingcaremanagementteams.
• Provide exceptionalcustomerservicebyrespondingtoclient,caregiver,andpartnerinquiries.
• Support schedulingactivitiesandmaintainaccuratedocumentationintheelectronicmedicalrecord(EMR)system.
• Collaborate withinternaldepartments,includingcoordination,billing,EVV,andpayerrelations,topreventservicedisruptions.
• Assist witheligibilityaudits,authorizationrenewals,andcontinuityofcareplanning.
• Track admissionandreferraloutcomesandidentifytrendstosupportoperationalimprovements.
• Conduct clientsatisfactionandfollow-upcallstoensureapositivecareexperience.
• Provide administrativeandoperationalsupporttoPatientCareCoordinatorsandClientServiceManagersasneeded.

Our Investment in You:Caring for others starts with caring for you. We’re committed to fostering a purpose-driven workplace where you feel supported, and that means prioritizing your physical, financial and mental well-being.

• Medical, dental and vision coverage 
• Paid time off and paid holidays 
• Professional development opportunities 
• Company-matching 401(k) 
• Flexible spending and health savings accounts 
• Wellness offers such as an employee assistance program, pet insurance and access to Calm, a meditation, sleep and relaxation app
• Programs to celebrate achievements, milestones and fellow employees
• Company store credit for your first AccentCare branded scrubs for patient-facing employees 
• And more!

Why AccentCare?:

Reimagine Your Career in Personal Care Services: Caring for others is more than what you do — it’s who you are. At AccentCare, you’ll join a purpose-driven, collaborative culture that sets the standard for excellence and gives you the trust and tools to do your best work. You’ll belong to a team that cares deeply for patients and each other; a team committed to consistently providing exceptional care. We’re proud to be named one of America’s Greatest Workplaces 2025 by Newsweek — a reflection of our shared commitment to excellence, integrity and compassion as we shape the future of aging in place. When you thrive, so does the community of care we’re building together. 

Come As You Are: At AccentCare, you’re part of a community that cares — for patients and each other. You can rest assured we offer equal employment opportunities regardless of race, ethnicity, sex, sexual orientation, gender identity, religion, national origin, age or disability. 

Posted Salary Range: USD $25.00 - USD $25.00 /Hr.