Patient Care Coordinator

Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone!® Smiles for patients, providers, employees, and community partners. Our Weston office is seeking a friendly, organized, and customer-focused Patient Care Coordinator who is passionate about creating positive experiences and helping patients feel comfortable, informed, and supported throughout every visit.

Overview:

At Midwest Dental, supported by Smile Brands, we believe exceptional patient care starts the moment a patient walks through our doors. Our Weston office is seeking a friendly, organized, and customer-focused Patient Care Coordinator who is passionate about creating positive experiences and helping patients feel comfortable, informed, and supported throughout every visit.

 

As a key member of our team, you'll create a warm and welcoming environment while supporting patient scheduling, communication, insurance coordination, and the day-to-day operations of the practice. This is a unique cross-training opportunity where approximately 75% of your training and responsibilities will focus on becoming a Dental Assistant, with the remaining 25% dedicated to Patient Care Coordinator/front office duties.

 

This role is ideal for someone who enjoys both patient interaction and hands-on clinical work and is excited to develop skills in both areas.

If you thrive in a fast-paced environment, enjoy building relationships with patients, and take pride in delivering outstanding customer service, we'd love to meet you.

 

No dental experience? No problem! We're willing to train the right candidate with a strong customer service background, a positive attitude, and a willingness to learn both the clinical and administrative sides of a dental practice.

Schedule (days/hours): 7 am to 5 pm, Monday - Thursday Responsibilities:

• Welcome patients with warmth, professionalism, and a positive first impression
• Manage patient check-in and check-out processes efficiently and accurately
• Schedule appointments and coordinate daily patient flow to support an exceptional office experience
• Verify insurance benefits and assist patients with questions regarding coverage and payment options
• Answer phones, respond to patient inquiries, and provide outstanding customer service
• Support treatment acceptance by helping patients understand next steps and financial arrangements
• Maintain accurate patient records and ensure confidentiality at all times
• Partner closely with doctors, hygienists, and team members to deliver seamless patient care

Qualifications:

• Strong communication and interpersonal skills with a patient-first approach.
• Excellent organizational skills with the ability to manage multiple priorities while maintaining attention to detail.
• Positive, professional attitude and a collaborative mindset with the ability to thrive in a team-oriented environment.
• Willingness to learn and grow—we're happy to train the right candidate with a strong work ethic and a passion for helping others.

Preferred Qualifications:

•  Previous experience in a dental or medical office setting

Compensation: $20-$24/hour About:

Benefits are determined by employment status/hours worked and include paid time off (“PTO”), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan. 

 

Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone!® Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site.

 

Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at careers@smilebrands.com