Patient Care Coordinator

Essential Job Functions  

• Welcomes patients and visitors upon arrival to the clinic. Manages waiting room to ensure wait times are within 15-minutes of arrival. If not, the PCC keeps the patients and visitors notified of any delays.  

• Manages the front desk workflow and communicates with the MA’s.  

• Manages the providers schedule daily. 

• Maintains accurate registration by obtaining, recording, and updating personal and financial information.  

• Assists patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance); and PCP change if necessary.  

• Assists patient with intake processes including scanning required documents.  

• Collects patient’s financial payment responsibility (ex. co-payments, co-insurance,  deductibles or issues receipts).  

• May manage cashier box or similar location, balances daily deposits, and prepares bank deposits according to company policies.  

• Processes walk-in patients and visitors such as greets, promptly and professionally answers phone calls, and if applicable, schedules appointments per guidelines.  

• Answers phones and schedules appointments. May also assist the case manager with scheduling hospital follow-up.  

• Manages medical records (maintains, files/scans, prepares for schedule).  

• Ensures all correspondence is scanned and/or filed in timely manner.  

• Processes requests for medical records release and maintains appropriate logs, etc.  

• Performs all other related duties as assigned.